Having Trouble with BetBright Customer Service? We Can Help!

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BetBright is no longer in operation and has stopped providing gambling services.

BetBright is among the few new bookmakers that have been able to come up with remarkable customer support services. This has made it possible for BetBright to compete with some of the industry’s giants and more established bookmakers all over the United Kingdom, Europe and beyond.

Communication Channels Available at BetBright Customer Support

Bookmakers customer support unit is becoming increasingly essential and almost a must-have for all bookmakers in the online gambling industry. BetBright is known to be among the best if not the best bookmaker with the most friendly and reliable customer help centre. The service centre is made up of highly trained individuals with excellent customer relation skills. The team is available all the time via different channels to engage the players with difficulties on the site. The BetBright customer support can be contacted through many different channels which at the end will provide customer satisfaction.

Customers can reach the support team directly through a phone call, and this has been the most accessible channel to get instant feedback in most bookmakers. Betbright customers can also seek help from the customer support team through email. All they need to do is sent an email to the support team via [email protected] and wait for feedback from one of the agents. Another channel of communication between customers and the BetBright customer service is via the Live Chat option. The Live Chat option is with no doubt among the reasons Betbright has been able to receive better ratings in regards to customer support services. The option is available from 8:00 am to midnight every day.

BetBright Customer Support – Frequently Asked Questions

Can players close their accounts at BetBright?

BetBright allows players to close or suspend their accounts. Sometimes gambling activities may turn out to be addictive to some players hence making the account closure option necessary. Should players feel that way, BetBright has a scheme called ‘Self-Exclude’ which enables players to completely stop all activities for six months or even up to five years. All the players are supposed to do is go to ‘My Account’ then select ‘Responsible Gambling’ tab and click on the ‘Self-Exclude’ option, Tick the box as an agreement to the Terms and Conditions and finally confirm the selection. BetBright cannot re-open the account before the account suspension period is over.

Can players get bet confirmation and results via SMS?

The answer is YES. Customers can choose to receive bet confirmations and outcomes via free SMS which a very famous feature at BetBright. To find this feature, players need to go to their contact preferences in the ‘My Account’ section under the category ‘My Details’.

How can players view their bet history?

Yes. Players at BetBright, any bet placed can be found under the ‘Bet History’ tab from which players can toggle between ‘My Bets’ and ‘Settled Bets’. All bet details including the total stake, unit stake, bet ID, outcome, status and odds are outlined here.

Is it possible for customers to reset their passwords at Betbright?

BetBright allows their players the liberty to reset their password. Players can request for a password reset link to be emailed to their registered emailed account. They can also use the ‘Forgot My Password’ option in case they cannot remember their password.

How long does it take to process a withdrawal request at BetBright?

The time taken before the funds hit the customer’s account will depend on the method of payment used. Different payment methods have different processing speed. For the E-wallet withdrawals, customers may wait for around 24 hours before they can receive their withdrawal money. For card withdrawals to cards may take 3 to 4 working days for the customers to get the funds. This is simply because all withdrawals at BetBright are subject to standard security checks.

What are the payment methods accepted at BetBright?

BetBright accepts a number of payment methods which are all evaluated and found to be safe. These methods include the following; PayPal, Neteller, Skrill, MasterCard, Maestro, Visa Electron, Visa Debit and VISA. It is important to note that Paypal is only accepted for the United Kingdom customers only.

What qualifications are needed for one to watch the BetBright Live Streaming Races?

For any player to watch the BetBright Live TV, one must place a qualifying bet of £1.00 Win Single or £0.50 Each Way Single for the race.