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Only available to new customers from UK & Northern Ireland. You must stake £10 or more at single/cumulative odds of Evens (2.0) or greater on your first bet. Free bet balance of £30 credited within 48 hours of your first bet being settled. Free Bets expire after 7 days. E-Wallet restrictions apply.
18+ New customers. Min €5 bet within 7 days of account reg at min odds 2.00. Free bets valid for 7 days on sports, stake not returned, restrictions apply. T&Cs apply.
New William Hill online customers only. Use bonus code WH50, Free bet terms, payment method & country restrictions apply.
Customer Service
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Offer is available only for customers registered in the UK. Min. £10 deposit required. Maximum bonus amount is £50. Select the Welcome Bonus on the deposit page before proceeding with payment. Welcome Bonus must be wagered 10 (ten) times on accumulator bets consisting of a minimum 3 (three) selections, minimum selection odds of 1/5(1.20), and minimum selections total odds 1/1 (2.00). T&Cs apply. 18+ www.begambleaware.org
U.S. based recreational bettors only This bonus can only be redeemed on your FIRST DEPOSIT. Rollover is 5X Sports/5X Horses/30X Casino on both the initial deposit and the bonus amount. Rollover in our Sportsbook
In order to activate this bonus on the personal TonyBet account, please, enter the bonus code TONY200 when a deposit is made and wager your deposit 10 times on betting markets with odds of at least 1.65 within 30 days. This offer is available to new players who made the first deposit. All players must be 18+ years old and of a required legal age to gamble.
New UK customers only; 6x wager requirement with 90 day expiry; Only sports bets contribute to wagering; Min. 2 selections at 1.4 min odds per selection; Max £100 per bet. 18+. T&C's Apply. Please bet responsibly. begambleaware.org
18+. Minimum deposit £10. Only real money wagering with minimum 1.80 odds qualifies for the promotion. Bonus bet stake is not included in any winnings and winnings are paid in cash. Bonus bets are valid for 7 days and cannot be split. Additional T&Cs apply.
Customer Service
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18+ New customers only. Mobile Only. £10 min deposit activates 1x100% in-play profit boost. Max stake £10. Max extra winnings £100. Valid for 30 days. Skrill/Neteller deposits do not qualify. Full T&Cs apply www.begambleaware.org
New Customers Only 18+ begambleaware.org. Min Odds of Evs. Max £10 bet. The max additional profit that will be credited is £100. Full Ts&Cs Apply.
18+. T&C Apply. Free bets non withdrawable. Single & E/W bets only. Free bet stake not included in returns. 30 day free bet expiry. Begambleaware.org
Significant terms: Play Responsibly; 18+
The first losing settled real money single bet of at least £/€10 (£10 E/W) or more at odds of evens (2.0) or greater (or a multiple where each selection is at odds of 2/5 (1.4) or more) on a sports betting event of your choice will qualify. Only the losing win single part of an Each Way bet will qualify. Any ‘Cashed out’ bets will not qualify for this promotion.
18+ T&Cs apply. Cash stakes only. Min £10 stake required for initial £5 free bet. Min odds ½. Max £25 in free bets. Subsequent free bets equal 50% average of each 3 qualifying bets. 13 bets required to receive full £25 free bet. Qualifying bet must be placed within 30 days of opening account. Free bet expires after 7 days. Payment method restrictions apply
New Customers only | Minimum qualifying bet £20 | Minimum odds for qualifying bet is 4/5 | Max Bonus Token if qualifying bet loses is £10 | Bonus Token paid within 24 hours of bet settlement | No e-wallets | 18+ begambleaware.org.
Available to new players only, must stake 6 qualifying bets, horse racing bets do not qualify, min. stake £10, max. bonus £30, no e-wallets, min. odds 2.00 or 1.40 for combos, begambleaware.org, 18+, Full T&Cs apply.
50% on your sports betting bankroll on your first-ever deposit. Use promo code BOL1000 while making your initial deposit and your 50% bonus will be added onto your balance within seconds. To maximize your earn, you can score up to $1,000.00 worth of free plays from this one deposit.
Criteria for Evaluating Customer Support at Bookmakers
The following represents the criteria that every online bookmaker’s Customer Support can be evaluated on to ensure that you get the best service when you need it:
- The Availability of Bookmakers Customer Service when compared to betting hours and the level of service offered.
- Communication channels available to contact the bookmakers support service.
- Response times compared to what is promised on the site.
- The set of FAQ available and the ease of finding answers and help.
- The number of languages offered if players from other non-English speaking countries are targeted.
- Reviews and rewards won by the bookmaker for customer support.
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Bookmakers’ Customer Support
The customer support quality is often not considered when selecting an online bookmaker when problems occur, you quickly realise the importance. When we have a query, with our gambling experience on a site, we want to contact the bookmaker. The majority of bookmakers realise this and they went to great lengths to ensure that they offer excellent customer support service – One that ranks highly is Ladbrokes Customer Care
On any good bookmaker site, we will find all the necessary information quickly in their Bookmakers Customer Service area. The different help and support sections should be able to answer all our queries in their FAQ section, all the different contact methods with the necessary details can also be found here. Good Customer Support Services should ideally be open 24/7 for 365 days, to coincide with gambling hours.
The majority of online bookmakers have more than one communication channel available and the following are the most common methods:
Email– the preferred option because of costs. Response might be too slow
Telephone call – this might include toll free calls, Call back options. Difficult when call centre is not open 24h.
Live internet chat with an employee – the preferred option, available 24/7.
Social media – Twitter or WhatsApp messages.
Frequently Asked Questions about Bookmakers Customer Support
Which Bookmaker Has The Best Customer Service?
Given the sheer number of good quality platforms, it might not be easy to pinpoint one of the bookmakers as having the best all-round customer service. However, the best ones have round the clock customer service and several methods with which you can reach their personnel. These methods include live chat, email and social media platforms. Besides, they have friendly staff who are also articulate on various matters and give solutions in a way you can implement with ease. Other bookmakers have detailed FAQ pages where you get quick answers. The leading bookmakers in quality customer service are Betsafe, betway and Ladbrokes.
Which is the Best Bookmaker for Live Chat Services?
The best bookmaker for live chat is BetSafe. It has received praise for its speedy and helpful service. While they are not available on Twitter, it takes about 30 seconds to get a customer service agent to assist you. Their live chat is a mix of a robot and a real human to increase service efficiency. When you first contact the service, a robot will receive you. If the question is straightforward, such as matters related to procedures, it will answer you right away. However, if the question requires a detailed explanation, a human representative will chat with you.
Which Bookmaker has the best Phone Customer Service?
The bookmaker with the best phone customer service is Boylesports. It takes an average of ten seconds to answer a call. The customer service team is articulate on the phone and explains complex matters in a few words but clearly. You can reach them at any time of the day and night. Their live chat is also good and you can use it if you do not intend to make a call. The runners up in this category include Energy Bet and Winner Sports. Both of these providers have a very fast and friendly telephone service.
Which Bookmaker has the Best Email Customer Service?
Betway has the best rating when it comes to the best email customer service. It responds to customer emails in less than 15 minutes. Several companies respond to customer emails within this time. However, most of the emails are auto-replies and not answers to the questions asked. Many other bookmakers take up to 24 hours to respond to emails. With speedy response, you can use the email for questions that require resolution rather fast.
Which Bookmaker has the best Twitter Customer Service?
The best bookmaker when it comes to Twitter customer service is William Hill. Its customer service personnel responds to direct message queries in less than ten minutes. You get a full solution as you would get on email live chat. The use of the social media platform is convenient for most people as they can get assisted as they use the platform for entertainment. Other bookmakers that have good quality Twitter customer service include Bet365, Betfair, and Boylesports. Unfortunately, most of the biggest brands do not have customer service on Twitter or any other social media platform.
