Open Account Offer Bet £10 & Get £50 in Free Bets for new customers at bet365. Min deposit requirement. Free Bets are paid as Bet Credits and are available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.
New UK customers only. Register using the promo code BETFRED60, deposit and place first bet of £10+ on Sports (cumulative Evens+) within 7 days of registration. First bet must be on Sports. £20 in Free Bets to be used on Sports, £10 in Free Bets to be used on Lotto and 50 Free Spins (20p per spin) credited within 48 hours of bet settlement. Further £20 in Free Bets credited 5 days after settlement. Bonuses have a 7-day expiry. Payment restrictions apply. SMS verification and/or Proof of I.D and address may be required. Full T&Cs apply.
Wager the bonus amount 5x within 7 days on Sports to release your Bonus; Bonus equal to 200% of qualifying deposit - up to £200; Bonus credited in real money without wagering requirements; See full terms; 18+.
New customers only - Redemption: Within 10 days of first deposit - Rollover conditions: 17x (bonus & deposit) at min. odds of 2.00 within 365 days - T&Cs apply - Bonus can be cancelled (will result in bonus funds being lost)
18+ | New UK players after 31.03.2021 | Opt-In Required. | Valid on first Sports bet | Min. dep. £10 req. | Min. £10 wag. on the first bet with min. total odds of 1/1 to qualify | Bet must be settled | Bonus Wag. req.1x on min. 2-fold Acca bets (min. 1/4 odds each selection) with min. final odds of 1/ 1| Virtual and cashed out bets do not qualify | One-time offer | Bonuses credited following working day | T&Cs apply | BeGambleAware.org
New reg only. Claim by placing a min deposit £10 via "My Offers" page within 30 days. Skrill/Neteller deposits excl. 7 days to stake max £10 in-play. Max. extra winnings £100. 18+
18+ New UK+IRE customers. PayPal and certain deposit types and bet types excluded. Min £5 bet within 14 days of account reg at min odds 1/2 = 4 x £5 free bets. Free bets valid for 4 days on sports, stake not returned, restrictions apply. T&Cs apply.
18+ New Inline UK+IRE players. Paypal & some deposit & bet types excl. Min first £5 bet within 14 days of account reg at min odds 1/2=4x £5 free bets. Free bets valid for 7 days, stake not returned. No cashout, restrictions +T&Cs apply.
New customers using Promo Code P30 only, min £10/€10 stake, min odds 1/2, free bets paid as 2 x £15/€15 (30 days expiry), free bet/payment method/player/country restrictions apply.
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New customers only. Place your FIRST bet on any market and if it loses we will refund your stake in CASH. Max refund for this offer is £20. Only deposits made using cards will qualify for this promotion. T&Cs apply.
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T&Cs apply. New players only. Qualifying bet(s) must have minimum odds of 3/1 and must be settled before triggering free bet. Free Bet must be used on an accumulator with 3 or more selections. 18+. begambleaware.org.
New Customers Only 18+ begambleaware.org. Min Odds of Evs. Max £10 bet. The max additional profit that will be credited is £100. Full Ts&Cs Apply.
18+. T&C Apply. Free bets non withdrawable. Single & E/W bets only. Free bet stake not included in returns. 30 day free bet expiry. Begambleaware.org
The Sports Welcome Bonus applies to any sports market pre-match or live, min 3 selections. New clients only, minimum deposit of 5 GBP (or currency equivalent) required. Credit/debit cards only. Minimum odds for the qualifying bet is 1.8 each selection.
Min deposit £/€/$10 • A qualifying bet is a ‘real money’ stake of at least £/€/$10 • Min odds 1/2 (1.50) • Free Bets are credited upon qualifying bet settlement and expire after 7 days • Free Bet stakes are not included in returns • Casino Bonus must be claimed within 7 days, wins are capped at £/€/$500 • To withdraw bonus/related wins, you must wager the bonus amount up to 40 times its value within 14 days • Casino Bonus expires after 60 days • Casino Bonus can be used on selected games in casino only • Restrictions apply to withdrawals, payment methods & countries & full T&Cs apply.
18+ | New UK players only | Min deposit req. £10 | Certain deposit methods excluded | Place 1 sport bet (3+ selections) | Excl Horse Racing | Min stake £10 | Max stake £20 | Min Odds 1/5 (1.5) for each selection | Max FreeBet £20 for football only | FreeBet valid for 7 days | FreeBet stake not returned | T&Cs apply
18+. New depositing customers within 30 days from registration. Promotion valid from 20/06/2022 until further notice. Bonus code SBWB10 required during the first deposit. First deposit min. £10. Bet min. £10 on any sports-related markets, single or accumulator bets, pre-match or in-play, with min. odds of 1/2. Free bet of £10, credited within 48 hours, valid for 30 days, for any sport. No wagering requirements on the free bet winnings. Free bet stakes not included in any subsequent winnings. Deposit method restrictions apply. Full T&Cs apply. BeGambleAware.org
New customer offer. Place 5 x £10 or more bets to receive £20 in free bets. Repeat up to 5 times to receive maximum £100 bonus. Min odds 1/2 (1.5). Exchange bets excluded. Payment restrictions apply. T&Cs apply.
18+ new customers only. Opt in, bet £5 at odds 2.00+ within 7 days of registering, no cashout. Get 2x £10 Free Bets, set events at odds 2.00+. Plus £10 Slot Bonus, selected games, wager 20x to withdraw max £250. 7 day bonus expiry. Card payments only. T&Cs apply. begambleaware.org | Please gamble responsibly
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New players, from 11.08.2021, £10 bet to quality, £10 in Free Bets and up to 100 FreeSpins, Free Bets valid for 3 days, Terms apply
18+ only. Certain countries only. API/RDT customers excluded. Min £10 exchange bet at odds 2.0 or greater within 14 days of acc reg. Free bet valid on exchange for 7 days. Stake not returned. Depositing directly via bank card. No cashout. New customers only. T&Cs Apply.
18+. Significant T&Cs Apply. Please Gamble Responsibly. BeGambleAware.org.
This offer only applies to your first ever sports bet with BetStars at odds of 2.0 or greater. The minimum stake to qualify is £20. Neteller or Skrill excluded. Terms apply.
Criteria for Evaluating Customer Support at Bookmakers
The following represents the criteria that every online bookmaker’s Customer Support can be evaluated on to ensure that you get the best service when you need it:
- The Availability of Bookmakers Customer Service when compared to betting hours and the level of service offered.
- Communication channels available to contact the bookmakers support service.
- Response times compared to what is promised on the site.
- The set of FAQ available and the ease of finding answers and help.
- The number of languages offered if players from other non-English speaking countries are targeted.
- Reviews and rewards won by the bookmaker for customer support.
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Open Account Offer Bet £10 & Get £50 in Free Bets for new customers at bet365. Min deposit requirement. Free Bets are paid as Bet Credits and are available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.
Top 10 bookmakers
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Bookmakers’ Customer Support
The customer support quality is often not considered when selecting an online bookmaker when problems occur, you quickly realise the importance. When we have a query, with our gambling experience on a site, we want to contact the bookmaker. The majority of bookmakers realise this and they went to great lengths to ensure that they offer excellent customer support service – One that ranks highly is Ladbrokes Customer Care
On any good bookmaker site, we will find all the necessary information quickly in their Bookmakers Customer Service area. The different help and support sections should be able to answer all our queries in their FAQ section, all the different contact methods with the necessary details can also be found here. Good Customer Support Services should ideally be open 24/7 for 365 days, to coincide with gambling hours.
The majority of online bookmakers have more than one communication channel available and the following are the most common methods:
Email– the preferred option because of costs. Response might be too slow
Telephone call – this might include toll free calls, Call back options. Difficult when call centre is not open 24h.
Live internet chat with an employee – the preferred option, available 24/7.
Social media – Twitter or WhatsApp messages.
Frequently Asked Questions about Bookmakers Customer Support
Which Bookmaker Has The Best Customer Service?
Given the sheer number of good quality platforms, it might not be easy to pinpoint one of the bookmakers as having the best all-round customer service. However, the best ones have round the clock customer service and several methods with which you can reach their personnel. These methods include live chat, email and social media platforms. Besides, they have friendly staff who are also articulate on various matters and give solutions in a way you can implement with ease. Other bookmakers have detailed FAQ pages where you get quick answers. The leading bookmakers in quality customer service are Betsafe, betway and Ladbrokes.
Which is the Best Bookmaker for Live Chat Services?
The best bookmaker for live chat is BetSafe. It has received praise for its speedy and helpful service. While they are not available on Twitter, it takes about 30 seconds to get a customer service agent to assist you. Their live chat is a mix of a robot and a real human to increase service efficiency. When you first contact the service, a robot will receive you. If the question is straightforward, such as matters related to procedures, it will answer you right away. However, if the question requires a detailed explanation, a human representative will chat with you.
Which Bookmaker has the best Phone Customer Service?
The bookmaker with the best phone customer service is Boylesports. It takes an average of ten seconds to answer a call. The customer service team is articulate on the phone and explains complex matters in a few words but clearly. You can reach them at any time of the day and night. Their live chat is also good and you can use it if you do not intend to make a call. The runners up in this category include Energy Bet and Winner Sports. Both of these providers have a very fast and friendly telephone service.
Which Bookmaker has the Best Email Customer Service?
Betway has the best rating when it comes to the best email customer service. It responds to customer emails in less than 15 minutes. Several companies respond to customer emails within this time. However, most of the emails are auto-replies and not answers to the questions asked. Many other bookmakers take up to 24 hours to respond to emails. With speedy response, you can use the email for questions that require resolution rather fast.
Which Bookmaker has the best Twitter Customer Service?
The best bookmaker when it comes to Twitter customer service is William Hill. Its customer service personnel responds to direct message queries in less than ten minutes. You get a full solution as you would get on email live chat. The use of the social media platform is convenient for most people as they can get assisted as they use the platform for entertainment. Other bookmakers that have good quality Twitter customer service include Bet365, Betfair, and Boylesports. Unfortunately, most of the biggest brands do not have customer service on Twitter or any other social media platform.
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