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#AD New Customers only. Up to £100* in Bet Credits. Sign up, deposit £5* or more to your account and bet365 will match your qualifying deposit in Bet Credits when you place qualifying bets to the same value and they are settled. Min odds/bet and payment method exclusions apply. Returns exclude Bet Credits stake. T&Cs, time limits & exclusions apply.
18+ New UK+IRE customers. PayPal and certain deposit types and bet types excluded. Min £5 bet within 14 days of account reg at min odds 1/2 = 4 x £5 free bets. Free bets valid for 4 days on sports, stake not returned, restrictions apply. T&Cs apply.
18+ New Inline UK+IRE players. Paypal & some deposit & bet types excl. Min first £5 bet within 14 days of account reg at min odds 1/2=4x £5 free bets. Free bets valid for 7 days, stake not returned. No cashout, restrictions +T&Cs apply.
New customers using Promo Code P30 only, min £10/€10 stake, min odds 1/2, free bets paid as 2 x £15/€15 (30 days expiry), free bet/payment method/player/country restrictions apply.
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18+ (or min. legal age, depending on the region). T&Cs apply. Click on this banner to access full T&Cs. Please play responsibly. Gamblingtherapy.org
New customers only, limited to one per person. If you’ve previously had a Paddy Power account, you will not qualify for the offer. Place your FIRST bet on any Sportsbook market and if it loses we will refund your stake in CASH. Max refund for this offer is £10. Only deposits made using Cards or Paypal will qualify for this promotion. T&Cs apply. Paddy's Rewards Club: Get a £10 free bet when you place 5x bets of £10+. T&Cs apply.
In order to activate this bonus on the personal TonyBet account, please, enter the bonus code TONY50 when a deposit is made and wager your deposit 10 times on betting markets with odds of at least 1.65 within 30 days. This offer is available to new players who made the first deposit. All players must be 18+ years old and of a required legal age to gamble.
New UK customers only; 6x wager requirement with 90 day expiry; Only sports bets contribute to wagering; Min. 2 selections at 1.4 min odds per selection; Max £100 per bet. 18+. T&C's Apply. Please bet responsibly. begambleaware.org
T&Cs apply. New players only. Qualifying bet(s) must have minimum odds of 3/1 and must be settled before triggering free bet. Free Bet must be used on an accumulator with 3 or more selections. 18+. begambleaware.org.
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18+. Minimum deposit £10. Only real money wagering with minimum 1.80 odds qualifies for the promotion. Bonus bet stake is not included in any winnings and winnings are paid in cash. Bonus bets are valid for 7 days and cannot be split. Additional T&Cs apply.
New Customer Offer - Open to new accounts only. Deposit £20 and turnover your deposit five (5) times on the Sportsbook - trebles and accumulators (with three or more selections only), minimum odds each selection 1/2 (1.50) - and you’ll receive a £20 Free Bet. Additional deposits may be required in order to fulfil the turnover conditions, which must be met within 90 days of depositing. Bets placed using Free Bets or Bonus funds, or bets that have been Cashed Out, do not count towards turnover requirements. The Free Bet will expire seven days after being credited and can only be placed as a win only single bet on the Sportsbook. Free Bet stake not included in returns.
18+ | General Promotions Terms Apply | New UK customers only | min bet £10 | matched max £25 free bet | Min of 3 selections in accumulator | min odds per selection 7/10 (1.70) | Free bet stake not returned | Certain Markets/sports/payment methods restrictions apply | Qualifying bet must be made within 30 days | Free bet valid for 30 days | T&Cs apply
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The Sports Welcome Bonus applies to any sports market pre-match or live, min 3 selections. New clients only, minimum deposit of 5 GBP (or currency equivalent) required. Credit/debit cards only. Minimum odds for the qualifying bet is 1.8 each selection.
18+. T&C Apply. Free bets non withdrawable. Single & E/W bets only. Free bet stake not included in returns. 30 day free bet expiry. Begambleaware.org
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New customer offer. Place 5 x £10 or more bets to receive £20 in free bets. Repeat up to 5 times to receive maximum £100 bonus. Min odds 1/2 (1.5). Exchange bets excluded. Payment restrictions apply. T&Cs apply.
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18+ | New UK players only | Min deposit req. £10 | Certain deposit methods excluded | Place 1 sport bet (3+ selections) | Excl Horse Racing | Min stake £10 | Max stake £20 | Min Odds 1/5 (1.5) for each selection | Max FreeBet £20 for football only | FreeBet valid for 7 days | FreeBet stake not returned | T&Cs apply
18+ / CUSTOMERS WILL BE AWARDED £15 IN FREE BETS AND £15 IN FREE SPINS FOR CASINO AND VEGAS NEW CUSTOMERS ONLY / FREE BETS VALID FOR 3 DAYS FREE SPINS VALID FOR 7 DAYS / T&Cs APPLY
New UK players only/First bet in first 14 days/ Any sport with 3 selections/ Deposit and min. 1.8 odds per selection/Minimum stake £5 maximum £40/ Certain payment methods excluded/ T&C apply/18+/begambleaware.org
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New Customers only | Minimum qualifying bet £20 | Minimum odds for qualifying bet is 4/5 | Max Bonus Token if qualifying bet loses is £10 | Bonus Token paid within 24 hours of bet settlement | No e-wallets | 18+ begambleaware.org.
18+. Significant T&Cs Apply. Please Gamble Responsibly. BeGambleAware.org.
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Criteria for Evaluating Customer Support at Bookmakers
The following represents the criteria that every online bookmaker’s Customer Support can be evaluated on to ensure that you get the best service when you need it:
- The Availability of Bookmakers Customer Service when compared to betting hours and the level of service offered.
- Communication channels available to contact the bookmakers support service.
- Response times compared to what is promised on the site.
- The set of FAQ available and the ease of finding answers and help.
- The number of languages offered if players from other non-English speaking countries are targeted.
- Reviews and rewards won by the bookmaker for customer support.
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New customer offer. Place 5 x £10 or more bets to receive £20 in free bets. Repeat up to 5 times to receive maximum £100 bonus. Min odds 1/2 (1.5). Exchange bets excluded. Payment restrictions apply. T&Cs apply.
Top 10 bookmakers
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Bookmakers’ Customer Support
The customer support quality is often not considered when selecting an online bookmaker when problems occur, you quickly realise the importance. When we have a query, with our gambling experience on a site, we want to contact the bookmaker. The majority of bookmakers realise this and they went to great lengths to ensure that they offer excellent customer support service – One that ranks highly is Ladbrokes Customer Care
On any good bookmaker site, we will find all the necessary information quickly in their Bookmakers Customer Service area. The different help and support sections should be able to answer all our queries in their FAQ section, all the different contact methods with the necessary details can also be found here. Good Customer Support Services should ideally be open 24/7 for 365 days, to coincide with gambling hours.
The majority of online bookmakers have more than one communication channel available and the following are the most common methods:
Email– the preferred option because of costs. Response might be too slow
Telephone call – this might include toll free calls, Call back options. Difficult when call centre is not open 24h.
Live internet chat with an employee – the preferred option, available 24/7.
Social media – Twitter or WhatsApp messages.
Frequently Asked Questions about Bookmakers Customer Support
Which Bookmaker Has The Best Customer Service?
Given the sheer number of good quality platforms, it might not be easy to pinpoint one of the bookmakers as having the best all-round customer service. However, the best ones have round the clock customer service and several methods with which you can reach their personnel. These methods include live chat, email and social media platforms. Besides, they have friendly staff who are also articulate on various matters and give solutions in a way you can implement with ease. Other bookmakers have detailed FAQ pages where you get quick answers. The leading bookmakers in quality customer service are Betsafe, betway and Ladbrokes.
Which is the Best Bookmaker for Live Chat Services?
The best bookmaker for live chat is BetSafe. It has received praise for its speedy and helpful service. While they are not available on Twitter, it takes about 30 seconds to get a customer service agent to assist you. Their live chat is a mix of a robot and a real human to increase service efficiency. When you first contact the service, a robot will receive you. If the question is straightforward, such as matters related to procedures, it will answer you right away. However, if the question requires a detailed explanation, a human representative will chat with you.
Which Bookmaker has the best Phone Customer Service?
The bookmaker with the best phone customer service is Boylesports. It takes an average of ten seconds to answer a call. The customer service team is articulate on the phone and explains complex matters in a few words but clearly. You can reach them at any time of the day and night. Their live chat is also good and you can use it if you do not intend to make a call. The runners up in this category include Energy Bet and Winner Sports. Both of these providers have a very fast and friendly telephone service.
Which Bookmaker has the Best Email Customer Service?
Betway has the best rating when it comes to the best email customer service. It responds to customer emails in less than 15 minutes. Several companies respond to customer emails within this time. However, most of the emails are auto-replies and not answers to the questions asked. Many other bookmakers take up to 24 hours to respond to emails. With speedy response, you can use the email for questions that require resolution rather fast.
Which Bookmaker has the best Twitter Customer Service?
The best bookmaker when it comes to Twitter customer service is William Hill. Its customer service personnel responds to direct message queries in less than ten minutes. You get a full solution as you would get on email live chat. The use of the social media platform is convenient for most people as they can get assisted as they use the platform for entertainment. Other bookmakers that have good quality Twitter customer service include Bet365, Betfair, and Boylesports. Unfortunately, most of the biggest brands do not have customer service on Twitter or any other social media platform.
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