SportPesa is one of the newest and most dynamic gambling sites currently operating in the UK. Despite being relatively young in the market, the company has aggressively grown in stature, establishing partnerships with some of the biggest football clubs in the UK including Arsenal, Southampton, Hull City and Everton.
Communication Channels Available at SportPesa Customer Support
It is important for every online based service provider to put in place an infrastructure that allows its clients to communicate directly with them. This is doubly important for online gambling sites where significant amounts of cash are transacted on a daily basis. SportPesa has been impressive regarding the number of communication channels that its clients can use to interact directly with the company.
The easiest way to communicate with the SportPesa customer support staff is through the chat function at the bottom of the website. Even when there are long waiting queues, you will usually get a response within less than 5 minutes. Most ‘minor’ problems and queries are usually dealt with ‘on the spot’ without involving senior management.
If you prefer to handle your communications offline, then SportPesa UK has a hotline – +44 207 347 5883. Those outside the UK can find out the right number to use by engaging the support staff via chat.
For lengthier queries or problems that need to be handled by senior management, then you can contact SportPesa via their email address which is provided on the ‘contact us’ page on the website. Unlike the other communications channels, email queries will be handled during business hours, not instantaneously. SportPesa UK and SportPesa global have official twitter and facebook pages.
SportPesa Customer Support – Frequently Asked Questions
Since no two bookmakers customer support systems are identical, it is important to understand the specifics regarding the SportPesa UK Customer support. Some of the frequently asked questions – and their answers – regarding the SportPesa customer support include:
What languages are supported by the customer support staff at SportPesa?
On the SportPesa UK and the SportPesa Global websites, the default language on the pages, and on the customer support communication channels, is English. If you are accessing the SportPesa Italian website, then you can receive support through Italian. On SportPesa South Africa, customer support is offered in both English and Afrikaans and in East Africa, support is offered in English and Swahili.
What are the response times?
This depends on the communication channel used, and the complexity of your query. Over the chat function and the telephone hotline, you will usually get a response within 5 minutes – although it usually takes much shorter. Most email enquiries receive an official response within 3 business days. On social media, the average wait time is less than 2 hours.
How secure are the communication channels?
When you are engaged directly with the customer support staff either via telephone, the chat function or email, then any information between you and the customer support staff is secure and is never shared with any unauthorized third parties. You should, however, never give any personal or account details when communication via public social media posts which are visible to other users.
How do you know you are using official SportPesa communication channels?
To make sure that you are not using fake contact details managed by fraudsters, ensure that you get contact details directly from the SportPesa website. This includes the email address, phone hotline as well as social media pages.
Can I place or cancel bets via customer support?
No, you can’t. All bets have to be made from your account on the SportPesa website interface or through the official mobile app. The customer support staff are not authorized to make any bets on your behalf.
Is your conversation with customer support being recorded and stored?
Yes, it is. SportPesa keeps a record of conversations with customer support staff via phone, email, chat and social media as a safeguard against any future disputes. Messages are also stored for the company to rate the quality of service offered by the customer service representatives.
Is customer support available on a 24-hour basis?
It depends on the communication channel that you use. If you use the chat function or phone hotline, then you will be able to communicate with a customer support representatives regardless of the hour. Social media support is supposed to operate on a 24 hour basis, but there have been complaints that response times are unreliable during late night hours (UK time). Email correspondence is only handled during business hours.
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