William Hill – Get Your Bet Back if Your Horse Finishes Second
Having Trouble with William Hill Customer Service? We Can Help!
- 2.7/5
User Rating
- 4.2/5
Expert rating
- 5
user
reviews - 0
Resolved
Complaints - 0€
refunded
As one of the renowned bookmakers in the world, William Hill continues to excel in the sports bookmaker arena. It has a huge following, and this is why they have provided channels to ensure their customers get help when the need arises. Here we review their customer care experience and analyse the various channels one can use to get help.
Communication Channels Available at William Hill Customer Support
A bookmakers customer care is an important component and must have good communication channels, to appease disgruntled clients, those available at William Hill include an email address, live chat, phone services and their social media accounts. If you are experiencing problems and you are online, you can visit their customer services page on their account and use the live chat option to communicate with them. Their live chat is fast and you can be able to chat with one of their professional representatives straight away. An advantage of this live chat feature is that you can explain the problems you are facing and their live chat agent will be able to help you. They are also available 24/7 and have experience in dealing with the many aspects of the sports bookmaker. If you would like to communicate with them through other channels, you can visit their “contact us” section where you will access their phone numbers and email addresses. Here you will find UK Freephone numbers as well as other numbers you can use to call them for free if you are abroad. The William Hill customer care team is professional and they respond quickly to any issues you may have. You can also check them out on their social media platforms such as Twitter and Facebook.
William Hill Customer Support – Frequently Asked Questions
I cannot remember my password. What to do?
If you cannot access your account because you have forgotten your login details, then you can click the lost login link. You will then be taken through the procedure for recovering your details. While you should enter a password you can remember, you should ensure it is strong enough to ensure the safety of your account.
Do I need to provide William Hill with age verification documents?
William Hill may ask you for age verification documents as part of their gambling responsibility requirements. It is recommended to send clear pictures to make the process fast and easy. You can use the live chat or verification page to upload your documents. If you opt to send by email, it is recommended to wait for at least 24 hours to have your documents verified.
Why do I need to provide identification when making a withdrawal?
There may be sometimes when William Hill may ask you to provide identification when making a withdrawal. This is due to some security reasons and they may require your identification to make sure your account is safe and it is not being hacked. Some of the reasons may be when you are making a withdrawal for a large amount when you are using a debit card that does not belong to you, or when your account has been inactive for a long period of time. You can upload your documents and they can be verified at any time by their customer service team which is available 24/7.
How long will my account take to be verified?
When you upload your documents via their live chat or verification page, your account will be verified within seconds. However, if you send them via email, you can expect them to be verified within a day. If you are having problems with your account verification, you can contact them to offer you guidance on their verification process – also see the William Hill review.
User Complaints (0)
- check_circle 0 Resolved Complaints
- tag_faces 0€ Returned to users
William Hill Users reviews (5)
WRITE REVIEW account_circle
Anonymous User
Pros
Cons
Placed a bet online 20/1. My betslip specifically stated Top Price Guarantee. It won at 22/1 but they only paid at 20/1. On webchat they said that I no longer qualified for the promotion despite what my betslip said. To webchat with a supervisor I would have to wait 30 minutes. They lost a customer for £12.50, they must be bananas. The irony is that had given me a free £5 bet. Won't use them again.
account_circle
Joao
Pros
Cons
After winning in sports, block my bets, only casino is possible. SCAM.
account_circle
Anonymous User
Pros
Good odds for most sports
Cons
Average bonuses
account_circle
Samba1986
Pros
Plenty of sports to bet on, and the odds are not bad at all
Cons
Cant live stream on my phone…
account_circle
Anonymous User
Pros
The Live betting selection is quite good actually, also very easy to understand.
Cons
The website looks really outdated. It’s 2018 William Hill, time to try new things.
Use The Exclusive Promo Code And Get 100% Welcome Bonus Up To £5
- check_circle Big variety of sports
- check_circle Live betting available
- check_circle Licensed by UK gambling commission
- check_circle Statistic center with a lot of useful info's
New Customers only. Min Dep £5. Min £5 bet on odds ½ or greater. Free bet valid for 6 months, stake not returned. UK only excl Northern Ireland. Restrictions 18+ T&Cs apply.
CHECK OUR TOP 3 BOOKIES
Back-up bet
1 0 $
$30 in Free Bets + $10 Casino Bonus
New customers only • 18+ • Min deposit of $10 • A qualifying bet is a ‘real money’ stake of at least $10 • Min odds 1.50 • Free Bets credited upon qualifying bet settlement and expire after 7 days • Free Bet stakes not included in returns • Casino Bonus must be claimed within 7 days • To withdraw bonus/related wins, wager bonus amount 40 times within 14 days • Casino Bonus expires after 60 days • Restrictions apply to withdrawals, payment methods and countries & full T&Cs apply