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Paddy Power
star_rate 2.1/5

User Rating

star_rate 4.2/5

Expert rating

Customer Service

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Paddy Power is one of the leading names when it comes to sports betting and real money gaming. It has established itself in many parts of the world, and its ability to offer customers an exceptional betting experience makes it a favourite among many punters. One of its greatest strength is its exceptional, professional and quickly responsive Paddy Power customer care which is a leader in the bookmaker industry.

Communication Channels Available at Paddy Power Customer Support

One of the most efficient and fast ways to reach customer support at Paddy Power is to use the live chat feature. This is the best option as it allows you to ask any question you have directly to their customer care representatives. All you need to do is click the “Live chat” icon. You will then be directed to a page where you enter your names, email address and type in your question. You can expect a quick response from one their customer care agents. Their live chat option is available 24/7.

You may also call them to raise any questions you may have. Contacting Paddy Power is a simple and straightforward process. When you visit their contact page, you will see a “contact us” section. In the contact us section, you will also find some self-service options such as verifying your account, changing your payment methods and username and password recovery options. In this section also, they have highlighted some of the most common questions they get from customers. You can go through this section to see if there are helpful answers to some of the problems you are experiencing.

Paddy Power Customer Support – Frequently Asked Questions

Here are some of the answers you may can find to some of the frequently asked questions.

To be able to operate a Paddy Power account, users are required to be over 18 years. Thus, Paddy Power requires customers to supply them with a document such as a National ID, Driver’s Licence or Passport to verify their age. You should have a clear scan of any of these documents, then upload them via the ‘confirm your identity’ option in the ‘My Account’ section. If you have problems uploading your documents, you can contact their customer care for help.

If you cannot be able log in to your account because you have forgotten your username or password, you can recover them from the website by following a two-step process. Simply click the ‘Forget your username’ option and you will be prompted to provide your email address. An email will be sent to you reminding you of your username. If you have forgotten your password, you will be sent an SMS or email to reset your password. While it may be tempting to choose an easy password which you can remember easily, it is advisable to make it strong enough to prevent hackers from gaining access to your account.

One of the reasons why a card may not be accepted is when you are using a card that does not belong to you. Paddy Power only allows users to use their own cards and not the cards of others for security reasons. Another reason is when you are using a card from a bank in a country where Paddy Power does not accept because of legal reasons. If you are having problems with depositing money with your card, you can contact customer care. You may be required to provide a scan of the card so that future transactions can go through without any hitches.

While Paddy Power does its best to ensure the accounts of their customers are safe, there are some steps customers are advised to follow to further enhance the security of their accounts. It is recommended to have an antivirus program and always keep it up to date to keep viruses away from your computer. You should also use strong passwords, keep them private and change them regularly. It is also advisable not to use the same password in multiple accounts. If you suspect any unusual activity in your account, contact Paddy Power instantly to get the issue solved as quickly as possible.

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Paddy Power Users reviews (6)

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Pros

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I wound like too withdraw money from my account on my debit card and I cannot get ,, only if i use my old credit card ,, that I do not have anymore

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Pros

were in my oppion a good company untill taken over by bet fair

Cons

94 euro in my i cant get my hands on for fear of money laundery in an a/c thats 20 years old

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see cons

Cons

account locked, customer service non-existant, email service discontinued although it says contact them at email address, live chat not working, no phone number shown

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Pros

the odds and bonuses are good enough

Cons

the customer service is kinda slow

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Pros

Never had issues, the winnings are usually in my account within hours

Cons

Some offers have tricky T&Cs

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