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BetStars
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star_rate 3.5/5

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Customer Service

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Bookmakers customer support is universal that finding any betting sites without communication methods for contacting support is rare. Contacting bookmakers customer support is the easiest method to seek help in case there is an issue with the account. At BetStars, you can inquire from the customer support through different communication methods that are discussed below.

Communication Channels Available at BetStars Customer Support

Here, everyone can feel like a star with the dedicated and conscientious service team who are ready to answer all queries 24/7 and 365 days a year. The bookmaker has ensured that customers can easily reach them through the social media, fill the contact support form and make any inquiries via the email address in case of any issues. On social media platforms, gamblers can message BetStars through [email protected] However, the customer must know the social media handle on Twitter to seek help and provide the customer support with all the necessary information that identifies them as an account owner at BetStars.

Apart from social media, the primary method used to communicate with customer support at BetStars is the contact support form. This communication channel requires customers to enter their email address, the query category and subcategory, accompanied with the message. Once submitted, the customer support will reply to the customer via email with all the necessary information. Also, you can email customer support through [email protected] with any inquiries to get answers about anything on the site.

BetStars Customer Support – Frequently Asked Questions

This is one of the most straightforward tasks to accomplish when you are on the site. Tap the “Help” button at the top left corner of your screen. Next, navigate towards the middle of the screen until you see the “Contact Us” link. If you click this link, you will be redirected to a webpage that requires the input of the query details. This is the contact support form that informs the customer support about any issues you have with the bookmaker. The response from the customer support is based on information provided in the contact support form.

In most cases, the customer support team at BetStars will strive to get back to the customer within 24 hours from the time the request is received via email or the contact support form. This implies that you can get a reply in less than 24 hours depending on several factors. All in all, BetStars must get back to the customers on time to resolve issues so that the services are not halted.

Unfortunately, BetStars customer support is unavailable through telephone number. Thus, the services are neither reachable or free of charge. All the same, the bookmaker ensured that they are available through other communication channels.

BetStars has three communication channels listed in the above section, and it is clear that the live chat option is absent. Therefore, you cannot reach customer support through the live chat option easily. At the moment, this feature is limited due to factors such as location, language preferences and account history. Nevertheless, the bookmaker urges customers on its website to make use of other communication methods in case the live chat option remains non-functional.

The customer support at BetStars speak different languages, but this depends on the communication method used to contact them. At the time customers fill the contact support form, an option to choose a preferred language appears. The system gives the option of different languages such as Portuguese, Danish, Spanish, German, Italian, French, Romanian, among others. Once you have chosen your preferred language, the customer support will reply in the respective language to make communication easy. Therefore, you don’t have to worry about the language barrier as most of the languages are supported on this site. Additionally, the customer support at BetStars writes all the languages impeccably, and this makes help easy to obtain on the site.

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BetStars Users reviews (2)

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Awful support, always excuse themselves with terms and conditions

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Pros

Accept PayPal and have great bonuses

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