Having Trouble with Betdaq Customer Service? We Can Help!

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18+ only. Certain countries only. API/RDT customers excluded. Min £10 exchange bet at odds 2.0 or greater within 14 days of acc reg. Free bet valid on exchange for 7 days. Stake not returned. Depositing directly via bank card. No cashout. New customers only. T&Cs Apply.

Betdaq is the second largest bookmaker in the world with approximately 7% market share. It is also one of the most popular betting exchange operators and for good reasons. One of the reasons that make the bookmaker popular among bettors is that it allows gamers to bet against each other rather than against the operator. Other reasons that make the bookmaker popular is its huge range of sports and betting markets, competitive odds, lucrative bonuses, and excellent customer service.

Communication Channels Available at Betdaq Customer Support

As one of the largest bookmakers in the iGaming industry, Betdaq strives to offer the best customer service to its members. The bookmakers customer support is amazing and its agents are knowledgeable and are always ready to help players. Additionally, the support team is committed to resolving complaints or queries about the bookmaker’s products or services in an efficient manner.

Players with any queries can first check out the comprehensive FAQ section for answers. Should a player need further assistance or wish to raise a query, they can reach the support team via:

• Email – [email protected]. Betdaq customer support always tries to resolve all queries and complaints within four hours during working hours.
• Telephone – UK players can contact the support team at 0870 1781 021 (calls cost 13p per minute, plus a charge from the network provider). Ireland players can reach the customer agents at 01 55 66 222 while international players can use +353 1 556 6222 to contact the Helpdesk.
• Live chat – gamers who need an urgent response to their queries can use the live chat function on the Betdaq website. Live chat is available from Monday to Saturday, 9 a.m. to 8 p.m. and 9.30 a.m. to 8 p.m. on Sunday.

Betdaq Customer Support – Frequently Asked Questions

What is Betdaq Two-Step Authentication?

The two-step authentication is an authentication method that requires a second step of verification when a player signs in. In addition to the username and password, the bookmaker will ask a gamer to provide a one-time code which will be displayed by the Google Authentication app.

I can’t log in to my account. What do I do?

Players should note that passwords are case sensitive and that their accounts will be blocked after three consecutive unsuccessful login attempts. If you get locked out of your account, use the ‘Lost login’ feature to regain access.

What documents do I need to verify my account?

To activate your account, send the following documents to [email protected]:

• A copy of your photo ID such as driver’s licence, or passport
• A copy of a recent bank statement or utility bill for proof of address

How can I deposit or make a withdrawal?

The ‘Cashier’ section is where you can make transactions at Betdaq. To deposit funds or make a withdrawal, go to the ‘Cashier’ section in your account then choose the transaction you’d like to make.

How do I place a bet?

To place a single bet, choose a sport from the homepage, select your preferred market then click the price you’d like to take. Now enter your stake and click the ‘Place Bet’ tab.

How can I use my free bets?

You can use your free bets on Multiples or on the Exchange depending on the type of free bet you received. If you have more than one free bet, the bet slip has a checkbox that allows you to choose the free bet you’d like to use.

What are Under/Over markets?

These types of markets allow you to bet on whether the number of points or goals in an event will be below or above a certain number. For example, the standard number of goals in football matches is 2.5 so if you go for ‘Under’ in this market, you need less than two goals to win. If you back ‘Over’, you are looking for more than three goals.

What does Match Odds mean?

Match odds are the odds laid out for the possible outcome of an event – this can be either one team/player wins or the match is tied. The odds dictate the winnings based on the outcome of the match without other factors being involved.

What is a multiple bet?

A multiple bet is a type of bet that allows bettors to place a series of bets on a single betting slip. These types of bets are further divided into three: double, treble and accumulator. To place a multiple bet, go to the market and place a single bet. Add more selections by selecting another bet of your choice. The additional bets will be added to your bet slip to make it a multiple bet. Worth mentioning is that only one selection per match can be added to your bet slip.