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Betfair
star_rate 3.9/5

User Rating

star_rate 4.6/5

Expert rating

Customer Service

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Telephone Support

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New customer offer. Place 5 x £10 or more bets to receive £20 in free bets. Repeat up to 5 times to receive maximum £100 bonus. Min odds 1/2 (1.5). Exchange bets excluded. Payment restrictions apply. T&Cs apply.

Betfair is an old and reliable online bookmaker supported by plenty of betfair reviews. The site holds a Malta and UKGC license, meaning that customers can enjoy legal protection from unfair practices. The bookmaker has a 24/7 customer support team that resolves issues experienced by gamblers on the site. You can access the support through email, live chat or telephone.

Communication Channels Available at Betfair Customer Support

Here are the five ways to contact the Betfair customer care team:

  • Live chat- You can reach the bookmaker’s support team at any time and day through the live chat on their website. This is the fastest way of contacting the bookmaker.
  • Telephone access- Their phone number is +44-203-059-8888, and they can be contacted on this line between 7.30 am and 00.30 am.
  • Email- If you don’t have an urgent issue, you can send them an email at [email protected]
  • Besides these avenues, players can follow them on Twitter and Facebook. Whenever you experience an issue with Betfair, you can start by referring to their Frequently Asked
  • Questions (FAQ) section. It thoroughly covers common problems encountered by players on the site. Also, make sure you read the terms and conditions since it is easy to get in trouble for breaking their rules.

Betfair Customer Support – Frequently Asked Questions

How long is the withdrawal processing time?

The time taken for your winnings to reach your bank account will depend on the bookmaker withdrawal options you choose. Here are the available withdrawal methods along with the processing time for each:

  • Debit card- 2 to 5 business days
  • Skrill- 12 to 24 hours
  • Paypal- 12 to 24 hours
  • Neteller- 12 to 24 hours
  • Webmoney- 12 to 30 hours
  • Qiwi- 12 to 24 hours
  • UK bank transfer- If you choose the express bank transfer option, you will get your money on the following business day. With the standard option, withdrawals take 2 to 3 working days. If there are transaction charges, they will be displayed on the screen before you confirm the withdrawal.

How do the free bets work?

Free bets at Betfair have a x1 wagering requirement. You only have to use them on games with odds of 1/5 or 1.2, and the associated winnings will be credited to your wallet. The original free bet cannot be withdrawn.

What do I do if my bet was settled incorrectly?

Although unlikely, bets can be settled incorrectly. In case this happens, you should contact the bookmaker with the bet ID and the official source of information. It is also possible for bets to take long to be settled. Usually, they are updated in 30 minutes. You can contact the site if your bets take too long to update.

How can I control my gambling?

Betfair offers multiple methods of controlling your gambling habit. When you sign up, you will get the chance to set your daily, weekly, monthly or yearly loss limit. The limit can be changed at any time. However, increases in the loss limit will be implemented after seven days. Decreases will take effect immediately.

Another way to control your gambling habit would be to use the time-out or self-exclusion option. With these options, you will not be able to place bets on the site for a chosen period. It is not possible to reverse the block at any time.

The site also has a session timer to help you keep track of the time you spend playing. The reality check timer works the same way, except that it also gives you a profit and loss statement.

What do I need for verification?

Since the site is licensed in the UK, players have to send their documents to prove their age and identity. For personal identification, you will need to submit a photocopy of your passport, driver’s license, or national ID card. They will also need a recent copy of your utility bills or bank statement to verify your address. All these documents must contain your name, email address and phone number. They also have to be in PNG, PDF, JPEG or JPG formats.

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Betfair Users reviews (5)

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Pros

Plenty of markets, very wide spread!

Cons

Not the fastest payout, but at least they ALWAYS pay out

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Pros

Love the Acca edge, saved me a lot of times :D

Cons

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Pros

Good odds and offers

Cons

the site is confusing

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Pros

The odds on most of the games are probably one of the best, especially when live betting.

Cons

They blocked my account after I didnt use it for some time and it was a pain in the ass to get it unlocked.

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Pros

Best app ever!

Cons

The live streams are not that many, they could work on that because it’s kind of frustrating.

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#AD New Customers only. Up to £100* in Bet Credits. Sign up, deposit £5* or more to your account and bet365 will match your qualifying deposit in Bet Credits when you place qualifying bets to the same value and they are settled. Min odds/bet and payment method exclusions apply. Returns exclude Bet Credits stake. T&Cs, time limits & exclusions apply.

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Written by:   Terry Riley

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