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Customer Service

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New Customers only; Min. deposit £15; Bonus amount 50% of deposit up to £50; Wager deposit and bonus 8x within 30 days; 4/5 Min. single odds or 2/5 min. acca selection odds; Max. stake contribution equal to the initial bonus; Certain bet types and payment methods excluded; See full terms; Terms apply; 18+

There are several reviews and ratings of the top bookmakers customer support and what makes their service delivery excellent. In the betting world, a sportsbook’s ability to deliver a smooth and enjoyable betting experience is a significant factor that customers look out for. Customer service is a very crucial part in ensuring that customers enjoy every bit of betting. 10Bet has mastered the art of meeting all customer needs and expectations, especially by offering excellent customer service.

Communication Channels Available at 10Bet Customer Support

10Bet customer support has several communication channels that include the live chat platform, the FAQ section, the phone support, and the email support. All the channels are very reliable, and clients always get responses within the shortest time possible. The help icon is visible under the sports product and is available for even non-registered people.

On clicking the help icon, the FAQs section appears just below the 10Bet general information tab, and it tries to answer almost all the commonly asked questions completely. The FAQs section is arranged in categories including betting help, account help, sports bonuses, verification help, deposits help and technical help among others.

Just after the FAQs, there is the Contact Us option that displays the 10Bet email and phone support. These channels take a maximum of 24 hours to give a response. The email address is [email protected], and the phone support has a toll free number which is 0800-047-0965 for UK players and +353 14-372-476 for Ireland players.

The live chat platform at 10Bet is only for registered members and is always active 24/7. It is displayed clearly at the top right of the page. The live chat agents respond almost immediately and are very friendly and professional. 10Bet has the interests of its customers in mind.

10Bet Customer Support – Frequently Asked Questions

How do I register a 10Bet account?

Visit the 10Bet official website and go to the Join Now button at the top of the screen. You will be redirected to a registration page with three steps. Fill in all the required details which include personal details, contact details, and account details. Ensure the given information is correct. In the last step, you are required to verify that you have gone through and agree to the 10Bet terms and conditions, responsible gaming guidelines and betting rules.

Where do I go when I need to know about the betting alternatives at 10Bet?

The entire information on betting options is available on the Bet Types page which is under the help icon at almost the centre of the front page. Besides, we are looking forward to launching short and simple video tutorials that show you all available bet types and how to place each bet.

What should I do to select a different currency?

Get in touch with the customer support and ask them to help you change your currency. It is crucial to know that in some cases you can be directed to close your existing account and register another one with your preferred new currency.

Is it possible to revoke an already placed bet?

No, you cannot cancel a bet you already placed. However, we have a Cash Out option, and you should find out if your bet has that option and go ahead to cash out at a rate you are comfortable with. If you are legible for a Cash Out, this option will be available in the My Bets section showing you the amount of money you can take.

How can I make use of my free bet?

At 10Bet, only one bet can be placed using the whole free bet amount. Free bets always have particular terms when it comes to which bet options they can be placed on. All the terms are found in the bonus information section in the account details section under the My Account menu, which bears your username at the top of the page.

There is an Active bonuses tab where you will find your free bet and all additional information about the bet. If you stake a bet that has a lower value than your free bet, the unused free bet amount will be deducted from your account.

What are lower and upper stake limits?

At 10Bet, the minimum bet limit is always £0.10 while the maximum stake limit depends on the sports, bet type and league. The Maximum Bet Button is found under bet slip’s stake box. Once you click this button, you will automatically see the maximum bet allowed for that particular bet.

It is possible to bet more than the maximum stake amount, and all you should do is manually type the amount and click on the Place Bet button. Your request is passed on to a trader who can accept, disapprove or counter your bet with a different offer.

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10bet Users reviews (2)

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Pros

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the odds are sh*te

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Pros

Enjoyed betting live on the tennis. My nerves were shot!

Cons

My husband complains that I am constantly on my mobile phone live streaming and betting. He is just jealous :D

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New customer offer. Place 5 x £10 or more bets to receive £20 in free bets. Repeat up to 5 times to receive maximum £100 bonus. Min odds 1/2 (1.5). Exchange bets excluded. Payment restrictions apply. T&Cs apply.

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Written by:   Nathaniel Bush

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