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Customer Service

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A customer care department is important to any gaming sites, primarily because most of its interactions are done online; without meeting the customers face to face. The department helps in solving both technical and emotive problems and help align the objectives of the bookmaker to the customers. The advent of social and contemporary media has revolutionised public relations, with 12Bet opening up these important strides in communication to its followers.

Communication Channels Available at 10Bet Customer Support

The 12Bet Interface – the 12Bet homepage has 2 fill-in pages that a message can be passed, The Contact Us section and the Live Chatting. The Contact us is a one-way messaging system where a customer asks a question and wait for a reply from the bookmaker’s system. Live chat, which is the most preferred, is instant in solving impromptu questions.

Emails – a query can be sent to the customer care desk via [email protected] The email is then replied from the same thread until a solution is found. The same model applies to documents; [email protected]

Physical address – a face to face resolutions can be done at the 6th Suite, Mill Mall Wickhams Cay, while all mailed documents can be sent via Post Office Box number 3085, Road Town, Tortola in the British Virgin Islands.

Frequently Asked Questions – all the operations and technical information are simplified and summarised into points. It holds all there is to know on 12Bet; legal issues, the betting formulae, areas of jurisdiction, compliance requirements among others. This is a read-only media. Further clarifications are done using other channels.

12Bet Customer Support – Frequently Asked Questions

Is the customer service at 12Bet 24 hours?

Just like other bookmakers customer support, the live chat is active 24 hours a day, all year round. The others take time to log-in, go through and advice based on the intensity of the query.

How can I handle an unresolved complaint?

If you are not satisfied with the problem resolution method, raise a complaint with the customer support department for an audit. If after that the situation is not resolved, forward the issue to the regulators. For players who are located within the United Kingdom, use the Gambling Commission. For non-residents, get in touch with the Man Gambling Supervision Commission.

My browser cannot access the 12Bet website. What is the problem?

You might be using the IE8 browser, which 12Bet website currently does not support. If this is the case, use any of the other Microsoft accepted browsers. If you are using the prescribed browser and the 12Bet webpage cannot load, contact the technical team on [email protected] for further advice.

Can I save the chats on Live Chats for future reference?

Yes. If you have registered on 12Bet, the transcripts can be mailed to you after the completion of the chats upon request.

What makes the 12Bet customer support better compared to other bookmakers customer support?

  • The customer support channels can be easily located from the 12Bet homepage. The Live chat portal is on the homepage, highlighted in red.
  • The Contact Us portal and the support email are at the bottom of the landing page.
  • The speed of dispute resolution at 12Bet is admirable and alternative arbitration methods are transparent.

User Complaints (0)

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12bet Users reviews (2)

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Pros

avoid

Cons

They scammed me with the bonus ffs

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Pros

No issues so far. I like 12bet have good asian handicap odds

Cons

Bonuses are kinda low

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Written by:   Nathaniel Bush

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