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  • 3.0/5

    User Rating

  • 3.6/5

    Expert rating

  • 3

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138.com
star_rate 3.0/5

User Rating

star_rate 3.6/5

Expert rating

Customer Service

Chat support

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New Customers only | Minimum qualifying bet £20 | Minimum odds for qualifying bet is 4/5 | Max Bonus Token if qualifying bet loses is £10 | Bonus Token paid within 24 hours of bet settlement | No e-wallets | 18+ begambleaware.org.

Let’s all face it, no one in their right mind can stand annoying customer support. Today, bookies are no exception as they have to revamp their customer support. Bookmakers customer support plays a significant role in retaining existing customers and attracting new ones. That said, 138.com has built a reputation for excellent customer support, and in this review, we explain to you the nitty gritty of this bookmaker’s customer support.

Communication Channels Available at 138.com Customer Support

At 138.com, the customer support is available 24/7 across all the communication channels. You can contact them through an email address, telephone and live chat. When you click the live chat option, you will be redirected to an agent with knowledge about the sportsbook. It takes a short time to connect to customer support so even if you are in a hurry, you will get assistance, although patience pays. Also, you can communicate through a telephone number (0808 1201969) if you are a customer in the UK and prefer a direct approach to resolving issues.

Finally, the email address is an ideal communication channel for anyone not in a hurry to get immediate feedback. Email [email protected] to get help with any issues. At 138.com, customer support is polite with a good command of English. The customer support is first class as they take time to explain to the customer some of the tricks to succeed on the site. Therefore, if you are an existing customer at 138.com and you are stranded on the site, talk to the customer support at 138.com who are highly trained to assist you. Additionally, any new player on the site should turn to the customer support if need be.

138.com Customer Support – Frequently Asked Questions

138.com are active across all the social media platforms with the bookmaker keeping followers up to date with the latest news. Social media is an excellent platform for 138.com and apart from sending a direct message to them on Twitter, Facebook and Instagram, you get access to the latest news across all sports because this is what they deal with. They respond to customer complaints on social media promptly and advice on the most appropriate action to take. So, you can use these channels through your mobile phone or desktop to get help with problems regarding placing bets, making withdrawals and confirming payments. On Twitter, their handle is @138Bet, Instagram @138dotcom, and on Facebook, you can search 138Official to contact them. In a nutshell, this bookmaker is alive on social media not only to reply to your complaints but also advertise themselves.

To strengthen its position in the online betting market, this bookmaker expanded its reach to a global audience. Apart from English, 138.com customer support is available Mandarin. Mandarin is supported since the site is Asian friendly and the bookmaker has been targeting customers from this part of the world. The customer support has a good command of the supported languages whether your preferred communication channel is a telephone, live chat or email address. As the website is tailored towards the Asian customers, other languages supported by the sportsbook include Chinese, Indonesian and Japanese. So, all customers are welcome at 138.com as long as they can read the supported languages.

The customer support at 138.com will get back to you immediately they have finished with other customers on the live chat. This happens because 138.com agents respond to customers according to the customers on the queue. All the same, you will in most cases get assistance in less than a minute as the agents are quick to help. On the other hand, responses made through email take a bit longer up to 48 hours, so, you have to exercise patience. The good thing is that customer support will respond to all your questions without ignoring any of them.

Players in the UK do not have to worry about incurring any charges when they call the free telephone number 0808 1201969. This is one of the ways 138.com demonstrates to its UK customers that it cares about them. On the other hand, if you have to call the customer support line from other territories, you may incur some bills. So, the choice of communication channel depends on what you think is convenient for you and of course, your jurisdiction. All the same, if you have to pay to call 138.com, you are guaranteed of excellent customer support.

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138.com Users reviews (3)

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Pros

Loved the variety of sports and markets they offer their players. Anything you want to bet on is there I assume

Cons

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Pros

Really, really good odds.

Cons

Forget about actually using your bonus for anything other than fooling around. Withdrawal is a myth.

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Pros

Cons

I didnt get the sign up bonus... tried contacting the customer support but nothing happened

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