Having Trouble with bet365 Customer Service? We Can Help!

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Customer Service

Chat support

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Telephone Support

+800 7810365

Email

[email protected]

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#AD New Customers only. Up to £100* in Bet Credits. Sign up, deposit £5* or more to your account and bet365 will match your qualifying deposit in Bet Credits when you place qualifying bets to the same value and they are settled. Min odds/bet and payment method exclusions apply. Returns exclude Bet Credits stake. T&Cs, time limits & exclusions apply.

bet365 puts the customer first. It offers an exclusive 24/7 unique support guarantee to its customers with an array of customer support services that range from troubleshooting, setting up accounts, to direction and guidance. The bet365 team is skilled in handling any query with ease and against the clock.

Communication Channels Available at bet365 Customer Support

The customer support provides a breadth of communication channels to choose from, enabling each customer to enjoy the autonomy of choice at their own convenience. Here are a few channels

Live chat support

The live chat support option is suitable for web visitors. The user is required to start a chat session by clicking on a link on bet365’s contact page. A representative from bet365 customer care then interacts with the visitor, records the requirements, resolves the query, and ends the interaction upon completion.

Email support

Email support is a primary means of offering assistance to bet365 users for non-urgent matters. To send a message, customers are required to visit bet365 customer contact page at its website.

Phone

Customers can also speak directly to customer support reps over the phone. Additionally, inbound calls are programmed to route calls through a number of ways in order to provide the quickest resolution to customer requests.

Post

The customer support has a special post service for customers who’d like to communicate or share documents via post. It can be accessed at bet365 website.

bet365 Customer Support – Frequently Asked Questions

How can I contact customer support?

Customers can access the support contacts at the contact section of the company’s website. bet365 treats all disputes and complaints seriously and is committed to listening to all issues raised via email, telephone, live chat, and post.

How can I verify my account?

Customers from Greenland and Denmark are advised to enter a valid CPR number during the account opening process.

I have forgotten my bet365 username/password. What should I do?

It can be frustrating when the customer encounters unsuccessful logins repeatedly. If one has forgotten their login details, they are required to visit the top right corner of the website and reset their password by entering the four-digit security number and date of birth.

What is the four-digit security number?

This is a number the customer selected when they opened a bet365 account. bet365 will ask the customer to provide this number to make sure that any action taken corresponds with the account holder. The customer can contact the customer support if they are unable to remember their four-digit security number. They are required to provide their username, full name, date of birth, the first line of address and postcode, email address or phone number registered to the account, and among and date of the most recent transaction.

I can’t access my account with my NemID.

bet365 gives the customer three opportunities to enter their details correctly before the NemID becomes completely blocked. If the customer has entered their details incorrectly three times in a row, they need to obtain a temporary password by visiting NemID website.

How do I access my account history?

Customers can view their account transaction details, including their bet history, withdrawals, and deposits when logged into the account. This can be done by selecting History at the top right corner.