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  • 4.3/5

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Betfred
star_rate 2.8/5

User Rating

star_rate 4.3/5

Expert rating

Customer Service

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Telephone Support

+44 1925285023

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Betfred offers an extensive online betting service to customers in the UK. This includes sports bets, in play bets, casino and other games, as well as bingo, poker and lottery. Betfred are a well established, properly regulated betting agent, and with a wide customer base, it is important for the organisation to have appropriate customer communications and support channels.

Communication Channels Available at Betfred Customer Support

Betfred customer care has several different communication channels available to the user. There are four main sections of customer support, meaning a customer’s query will be dealt with by the relevant customer service team. Support is available for Online Sports Betting customers; Retail Betting; Poker, Casino, Games and Bingo services; and for Betfred Affiliates.

Within each of these sections, there are multiple different communication channels for customers to consider. Online Sports Betting customers can access a UK and a worldwide telephone helpline, a postal address and four different email addresses relating to different areas in which the customer may need support. Retail Bet customers are offered a UK phone number, an Ireland phone number, a worldwide phone number and a specific email address. Poker, Casino, Games and Bingo customers are able to find UK and international phone numbers, a postal address and six different email addresses designed to filter their queries to the correct area of support. Betfred Affiliates can contact the organisation via email or postal address.

Betfred Customer Support – Frequently Asked Questions

Betfred offer a Frequently Asked Questions (FAQs) link that customers can use to ascertain whether their specific query or issue is a relatively common occurrence and if any advice is provided on the site. The user may, as a result of this, be able to resolve their query without having to contact the customer support team. The FAQ page also links directly back to the ‘Contact Us’ customer support page, so if a solution is not available in the FAQs, the customer can navigate back to the contact page to proceed with their query.

The FAQ section of the Betfred site is divided into categories, within which there are further divisions so the user is able to easily navigate towards the correct area relating to their issue or query. The General FAQs provide information about depositing or withdrawing funds, forgotten account information, customer complaints and the collection and use of customer data. Each of these areas has within it a series of questions and useful answers that may help the user with their query.

There is also a ‘Top FAQs’ link which will guide the customer to the most frequently asked questions on Betfred customer support. These include questions on placing and confirming bets, Betfred bonuses, the general rules, cancelling bets and multiple or single bets.

The Betfred FAQ section is very thorough and covers a lot of areas where customers may require additional support or information. It is very helpful for customers and means that contact with Betfred customer support may not always be needed in order to resolve an issue or query. Should this contact be required, though, Betfred offer a variety of specified customer contact options where the customer is able to reach support in the area most relevant to their query and within their own locale. It is a robust system of streamlined support suitably tailored to fit the individual needs of Betfred consumers.

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Betfred Users reviews (2)

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Pros

Cons

They promise free bets but I never recieved mine

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Pros

The website is a piece of cake to use and the mobile app is just the icing on the cake

Cons

The customer support is appalling

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