New Customers only. First settled bet £/€10 (£10 E/W+) - £/€25 (£/€25 E/W+) at odds 2.0+ qualifies. If first settled bet loses, free bet credited within 24 hours of bet settlement, use within 7 days, Stake not returned. See Full T&Cs.
Customers are the central focus of every business as it determines how far and wide a company can get. GentingBet customer support is alive to this fact and has set an expansive public relations team on all platforms to address it. The channels vary from social media, email addresses, customised communications, and a dedicated phone line. The channels have helped open up the bookmaker to the public.
Communication Channels Available at GentingBet Customer Support
The most popular and accessible communication channel is the Live Help portal. Most bookmakers customer support use this mechanism as it is easily accessible from the main website and will soon be on the mobile application. It is found on the bottom right corner on the screen; 24 hours a day 365 days a year. It’s crucial in addressing betting issues.
For more structured questions on operationalisation, gamers may use the GentingBet official email address, [email protected] It is advisable to include all the queries in the mail for easier referencing and subsequent reaction. The advantage of this form of communication allows for structured answers, addressing the issues with tangible solutions. Such a communication channel is ideal for organised groups or technical issues.
The telephone is also one of the ways to converse with the GentingBet support staff. However, one has to request the number through a secure messaging system by filling in his or her details. It is a measure used to curb idlers from calling the bookmaker.
Social media is also one of the ways of communication. Twitter is the most active using the username @Genting-Bet.
GentingBet Customer Support – Frequently Asked Questions
Are the customer’s details safe at GentingBet?
The bookmaker has a strict data policy that safeguards the customer’s details from being accessed by third parties. Also, there are security checks and audits. Also, any change done by the customer should be authorised by client support through the sportsbook’s official email address.
Is GentingBet Trustworthy?
GentingBet is a global enterprise with substantial investments in gaming and other commercial interests. The Genting brand name has been there for over 50 years, with numerous awards to its name. Its sportsbook, GentingBet, has a valid license from the United Kingdom Gambling Commission to offer gaming services.
Is there a Promotion Dedicated to Newcomers at GentingBet?
There is the GentingBet First Insurance Bet which is given to a player who placed his or her first bet on the sportsbook and lost. If the player’s first bet is more than 2.0 odds and he or she loses, the bookmaker refunds the stake in the game.
Is there a live play link on GentingBet?
The sportsbook has a dedicated menu for in-play sports. The participating games are football, Tennis, Basketball, Snooker, Ice Hockey and Volleyball. There are statistics and data which help in analysing the game. The in-play option has competitive odds and numerous markets up for grabs. The most popular in-play game is football, which boasts of over 60 markets for a single game and odds as high as 251.
Does GentingBet have a Mobile Application
Yes. There is an Android and an iOS application for the bookmaker. They can be found on the Google Play for Android phones and iTunes for Apple devices. Both apps are free of charge.
Does GentingBet have cash out option?
Yes. The cash out option is available on android applications, computer browsers and on iOS-powered devices. The option allows the gamer to make changes midstream and draws back his or her investments with a percentage basing on the tempo of the game. This option is valid only on football, horse racing, and selected tennis games.
Which Payment Options are there on GentingBet?
The bookmaker allows payments for debits cards. The options are the VISA and MasterCard. The e-payment methods are still under development and will be added on as soon as they are ready.
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