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Expert rating

Customer Service

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New customers only. Min deposit and bet £10 (£20 if E/W bet) from UK debit card only. Min odds Evens (1/5 per leg in multi selection). £10 Free Bet valid for 7 days, stake not returned, no Cash Out, max winnings £5k. T&Cs apply.

For online gambling sites, communication is really important. MansionBet understand how integral the customer service section is important and that is why they provide very reliable and helpful customer support to their customers. The main role of the customer service is to assist customers who encounter problems on their platform or have any questions concerning the sportsbook. It is the responsibility of the customer support to ensure that every customer has a smooth gaming experience while playing on this site.

Communication Channels Available at MansionBet Customer Support

It is very necessary that a bookmaker has a customer support system that is active most hours of the day. Communication builds the reputation of a gambling site and it also creates a better relationship between the punters and the betting company. This bookmakers customer support is available most hours of the day. Customers can contact them as from 09:00am to 01:00am GMT all days of the week.

To make things even better there is a wide list of methods that customers can use to contact the MansionBet customer support. The customer support representatives are professional and they are well-equipped with knowledge about betting so no matter what problem a player is facing they will always resolve it. They are also friendly and you can inquire about anything as long as it concerns this site. The methods available on MansionBet include a telephone number, an email address, Twitter and Facebook. You can send them an email via their address: [email protected], or you can contact them via their telephone number which is 0800 279 2688. They even have a live chat feature that is available from 09:00am to 11:00pm on a daily basis. No matter the method you choose to contact the customer support the response time is very short and you will get the help you need.

MansionBet Customer Support – Frequently Asked Questions

Do they Charge for the Phone Calls?

This depends on which number a customer uses to contact them. There is a UK telephone number and an international telephone number. The UK telephone number is free of charge but for the international calls some charges might apply.

Do the Customer Support Representatives use English?

Yes, the main language of this site is English and the representatives speak very fluent English. The company mostly employ native English speakers.

Can you Contact the Customer Support Team on Weekends?

Yes, it has been stated that the customer support team at MansionBet is available all days of the week.

Which is the Best Method to Contact MansionBet?

All the methods can be used to reach the customer support at MansionBet but if you are an experienced online gambler you will automatically know that the live chat feature is the best and most reliable method to contact a betting site.

Can you Contact Customer Support when you can’t Register for an Account?

At times you might face problems when trying to register for a MansionBet account so you can contact the customer support. This way they will help you resolve the issue. Even when you forget your password, the customer support team can help you reset the password within a few minutes.

If I can’t Withdraw Money from my Account can the Customer Support Team help?

Among the problems that the MansionBet customer service resolves is the issues concerning withdrawals and banking information. This means that if you are facing any challenges while making your withdrawal or deposit you can seek the assistance of the customer support. As long as you have followed all the terms and conditions of the site the problem will get resolved and within a short time you will get your funds in the account.

Is the Customer Support available on the Mobile Site?

Yes, you can access the customer support services via your mobile device since this sportsbook offers everything on their mobile platform.

What do you need to Verify yourself?

After registering for a MansionBet account you have to verify yourself and this is done by the customer support. This is part of the customer support’s work and for you to verify yourself you just have sent them a copy of your ID, and other documents.

Want to close your Account

If at some point you feel like you no longer want to be a member of MansionBet you can contact one of the customer care representatives and they will help you close your account. But this happens after some they have asked you some questions.

User Complaints (0)

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MansionBet Users reviews (3)

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Josh Harding

Pros

Mobile design is great, very intuitive and easy to navigate

Cons

Live streaming was a bit laggy for me, I don't know if it's my own problem or if something happened on their end, but it's not usually like that with other betting sites

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Archie Jarvis

Pros

Best mobile betting EVER

Cons

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Anonymous User

Pros

The bonuses and offers are really good

Cons

The live chat is a pain in the a$$

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