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As of 27th September 2019, Mobilebet will stop accepting new players from the UK, deposits from existing players residing in the UK and their accounts will be closed.

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Mobilebet, part of the Cherry Group of companies, is a favourite among punters for several reasons. The site offers an impressive range of sports, plenty of live, in-play betting options, competitive odds, and free bet offers. It offers gamers an all-around betting service as well as a high-quality and smooth betting experience. Another element that makes the operator popular among gamers its exceptional customer service.

Communication Channels Available at Mobilebet Customer Support

The bookmakers customer support team is one of the best in the iGaming industry. The betting site has a devoted customer service team that is available seven days a week. Gamers can contact the support team through:

  • Live chat – the live chat function is the easiest and fastest way to contact Mobilebet customer service. Players can easily locate the live chat platform on the operator’s website. Live chat is available from 7:00 a.m. to 10:00 p.m.
  • Email – another way punters can contact the support team is to send an email to [email protected] with the query. Email support is available from 8:00 p.m. to 9:30 p.m.
  • Social media – players can also send a message via Twitter or Facebook for a speedy response. The social media tabs can be found on the bottom left of the bookmaker’s website

Customer support is available in various languages – English, German, Swedish, Finnish and Norwegian.

Being about half a decade old in the industry, MobileBet sportsbook can do with some improvements in their customer support. The site currently doesn’t offer around the clock support and a dedicated customer support phone line.

Mobilebet Customer Support – Frequently Asked Questions

I am under 18 years of age. Can I wager?

Placing bets at Mobilebet is restricted to individuals of legal age. If a person under 18 years of age registers with the bookmarker, places a deposit and bets, the deposits will be returned to the account holder, any winnings shall be forfeited and the account will be closed.

I get an error code when I try to register. What do I do?

Just write down the error code and contact customer service.

I forgot my username and password. What should I do?

If you can’t remember your username, contact the support team and provide your name, address, phone number and date of birth. If you forgot your password, use the “Forgot Password” link at the top of the web page. The bookmaker will generate new credentials and send them to your email.

How do I verify my identity and proof of address?

To verify your identity, submit a copy of your driving licence, passport, or other official Government issued identity card. For proof of address, you can send a mobile phone bill, utility bill or bank statement. The documents must display the official logo of the issuing company and must be dated within the last 180 days. You can upload the documents straight to your account.

How do I place a bet?

Choose your favoured sport from the sports navigation. Select your market, decide the amount and the type of bet you’d like to place. If your selection is correct, click “Place Bet.”

Can I request a sports game to bet on?

You can use the search function to find a game you want to bet on. If the bookmaker doesn’t offer the type of game you are looking for, you can ask the support agents to add the match or game type. Just contact the support team with the name of the event, date and time of the event, players/teams and the type of bet.

What is a Risk-Free Bet and how do I use it?

This type of bet allows you to place a bet safely knowing that if you lose, you’ll get your money back in the same form you placed it. If you placed the bet with cash, you’ll receive cash, if you placed the bet with bonus funds, you’ll receive bonus funds.

What is the maximum sports bet limit?

There is no fixed maximum bet limit. You can request a higher bet amount whenever you want to. Just press “Max Bet” on the game you want to increase the bet amount. Enter a higher amount than the given Max Bet then click “Confirm Bets.”

How long will it take for my bets to be settled?

Bets are usually settled within 15 minutes.

How do wagering limits work?

Wager limits restrict how much you can bet in a given period of time. You can set a monthly, weekly or daily limit.

What is the Mobilebet Shop?

The Shop allows you to buy Deposit Bonuses, Free Money Bonuses, and take part in Lotteries using your points. Points can be earned through daily login, making a deposit, sending verification documents, email verification, and real money play.

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Anonymous User

Pros

the mobilebet shop is an interesting feature

Cons

the cs was slow but that\'s it

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