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NetBet
star_rate 3.3/5

User Rating

star_rate 4.3/5

Expert rating

Customer Service

Chat support

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Telephone Support

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There are many factors that gamblers need to consider before deciding the best sports operator. Among these factors is the Bookmakers customer support services. NetBet is one of the best bookmakers in the UK, and this achievement has been attributed to its friendly customer support services. NetBet has a competent customer support team and a Frequently Asked Questions (FAQs) section to ensure that customers have a wonderful experience on the site.

Communication Channels Available at NetBet Customer Support

A friendly customer support service is among the pros that one will not miss in the many NetBet online reviews. At NetBet, players have a wide variety of channels from which they can use to contact the Support team. The most instant channel to get assisted is via phone call on the (+44) 203 608 6024. Players can call the support team and present their problems for assistance at the specified period. Players should note that sometimes NetBet support team may record the calls for quality optimisation and protection purposes.

Players can reach the support team via the hotline every day as from 12:00 pm to 8:00 pm (GMT). The second fastest channel for players to get a response is the Live Chat section at the lower right corner on the NetBet website. Players get to chat live with the NetBet customer support assistants live and address their issues. The Live Chat section is active every day as from 9:00 am to 11:00 pm (GMT). The support team can also be contacted via email [email protected] at any time of the day.

NetBet Customer Support – Frequently Asked Questions

To register as a member at NetBet players click on the “REGISTER” button on the upper right corner and follow the simple steps then click on the “START PLAYING” for completion of the process. A link will be sent via email which the player must use to validate the registration.

As a requirement by the regulatory bodies, NetBet will request for proof of identity and or address. This is to confirm that information provided in the registration form corresponds with that on the identification documents.

For those players wishing to close their accounts at NetBet the procedure is simple. All they need to do is contact the customer support team via the email [email protected] and inform them of the need to close the account.

There are more than 15 payment methods accepted at NetBet. The methods range from e-wallets to bank transfer. The accepted methods of payment are; VISA, AstroPay, Skrill, Giropay, Euteller, Trustly, BankWire, Neteller, Paysafecard, Wire Transfer, QIWI, Boku, Mastercard, PayPal, ecoPayz, Fast Bank Transfer. Different methods have different limits and processing time, but they are all free.

Withdrawal limits vary among different methods of payments. Players are advised to check the withdrawal limits for each method before deciding on the payment method. NetBet allows a maximum monthly withdrawal of £100, 000.

Different payment methods have different processing time frames hence the time taken for funds to hit the customers’ account after a withdrawal request varies with the method of payment involved. Bank and wire transfers can take up to 4 days while e-wallet takes up to 24 hours.

It is unfortunate that once a bet has been confirmed, players cannot change their minds by cancelling or modifying it. Players are therefore advised to adjust their bets before approving them.

After betting at NetBet, players can visit the homepage, login and click on their username then select “Bet History” where they will be able to view all their bets, the stakes and status of each bet.

NetBet has a minimum bet limit of £0.07 for pre-live bets and £0.13 for live bets. There is no set maximum bet limit at NetBet and players can stake as high as they wish or their bankroll status allows them to.

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NetBet Users reviews (2)

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Pros

I like their welcome bonus and the ease with which you can place bets, it's really just a couple of clicks

Cons

Very slow payouts - doesn't sound like a lot, but it's incredibly frustrating

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Pros

There are special bonuses for mobile users.

Cons

The verification process is sluggish and so are the payouts, the support is bad but at least they do pay your winnings.

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