18+ | UK new customers only | KYC verified | Min £10 bet | Max £20 free bet (2 x £10) full amount awarded on losing first bet only | Min odds 7/10 (1.70) | Free bet stake not returned | Certain Markets/sports/payment methods restrictions apply | Cashed-out and Bet Builder bets are excluded from this offer | Qualifying bet must be made within 30 days | Free bet valid for 30 days | T&C's apply | General Promotions Terms apply
Communication is very important, especially for online gaming. Novibet is a reputable site that understands the needs of their customers and how important it is to keep in touch with them. The bookmaker has a very reliable customer service that is available to resolve any issues players might have. The customer support team can be contacted through various methods that will be discussed in this Novibet customer support review. The team is dedicated to ensuring that all customers have a great experience on this bookmaker.
Communication Channels Available at Novibet Customer Support
If there is anything Novibet has completely covered it’s the communication between customer support and the customers. Bookmakers customer support is no doubt one of the most important features in the online gambling industry. Novibet goes above and beyond average with what they deliver in this section. Novibet has a standby customer support team that can be contacted 24/7 using various methods. Whether you log in or not to the Novibet site, you can access help via their customer support option that can be found at the bottom page of the site. This site offers you methods such as live chat feature, emails, a contact number and even more amazingly, there is Skype among this list. With all these options, you can easily control your customer care and get all your needs taken care of. Apart from Novibet’s rating, the customer support makes this site a cherry. The bookmaker makes sure that they have provided multiple options instead of just a few and that way, they give a service that is suitable for every customer. There is even a FAX via which you can contact the customer service. Another feature of the customer service is the FAQs section that is well-detailed with the most common questions about this bookmaker. With all these options to choose from your query can never go unresolved.
Novibet Customer Support – Frequently Asked Questions
Can I Bet on my Mobile Device?
Yes, there is a Novibet mobile site that has all the brilliant features of this bookmaker. You can use the mobile site on your Android or iOS device, all you have to do is log in
Can anyone join Novibet?
Anyone can become a member of Novibet as long as they are of 18 years and above and you have to be in a country that is not restricted.
Is Novibet Trustworthy?
Yes, Novibet is a trusted and reputable online gaming site. The site runs under a strict policy and they have been licensed and regulated by the UK Gambling Commission.
What personal details do I have to give during registration?
The site preserves a right to have some of your personal details and these are details such as your name, date of birth, email address and phone number.
Are there promotions for the bookmaker?
There are some promotions and offers provided on Novibet but they are not that numerous. You can take advantage of the few promotions available on the site.
Can I close my Novibet account?
Yes, it is possible to close your account. There are certain reasons that might lead you to make this decision and the only way you can achieve this is by contacting customer support who will help you with the account closing process.
I have forgotten my password
At times people forget passwords and there is no need to panic. You can easily recover your password; you just click on forgot password, then you will receive an email that has a link that will help you recover the password. You will then be prompted to create a new password for your account.
Can I update my personal details
It is very important to stay up to date and you have the option of changing your personal details. The only way to do this is by contacting the customer support and they will help you update your information.
Does Novibet support responsible gambling
The aim of Novibet is to provide their players with a safe gambling environment. That is why they support responsible gambling in all possible ways.
User Complaints (0)
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AMAZING odds!!! When I look around and compare odds Novibets are usually the best. No contest.
Bonus is only 25 quid, but that's not too bad, I never cared much about the bonus anyway
the referral system is fine
the loading times are killing me
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