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STS
star_rate 3.2/5

User Rating

star_rate 4.6/5

Expert rating

Customer Service

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18+. New depositing customers within 30 days from registration. Promotion valid from 20/06/2022 until further notice. Bonus code SBWB10 required during the first deposit. First deposit min. £10. Bet min. £10 on any sports-related markets, single or accumulator bets, pre-match or in-play, with min. odds of 1/2. Free bet of £10, credited within 48 hours, valid for 30 days, for any sport. No wagering requirements on the free bet winnings. Free bet stakes not included in any subsequent winnings. Deposit method restrictions apply. Full T&Cs apply. BeGambleAware.org

The quality and level of their Bookmakers customer support are what makes the difference between the different online bookmakers available. All the top-tier bookmakers have excellent customer support services, using several different communication channels with which they respond swiftly and efficiently to any queries that a customer might have. In this review, we will look at the various communication channels used by STS customer support and also answer some FAQ on the bookmaker.

Communication Channels Available at STS Customer Support

The communication channels offered at STS ensures that customers receive outstanding service 24/7 when they need assistance or information. Communication starts on the homepage where customers can glean a lot of information about STS, the promotions offered and the different sports covered. The FAQ section offers comprehensive information on a range of different topics which are broken down to provide detailed answers on STS’s registration process, payments, bonuses, right down to the different types of bets. The detailed FAQ section helps to ensure that a very large portion of queries that a customer might have can be resolved without having to contact STS customer support.

There will, however, always be some specific problems, which can only be dealt with by personal contact on an individual basis. To deal with this there is an email service available where customers can expect a speedy response and also an online contact form on the website. There is also an option available to contact the customer support team via live chat to deal with more pressing issues. The response time on all the different communication channels was rated highly in customer reviews and it establishes STS amongst the leading operators.

STS Customer Support – Frequently Asked Questions

Is STS a legitimate bookmaker in the UK?

STS is a licensed bookmaker with a license issued by the Malta Gaming Authority and the UK Gambling Commission, two of the strictest gambling authorities in the world. All communication is encrypted with SSL technology and the necessary firewalls to protect customer’s information. Their payment and deposit methods are secure and they adhere to the stipulations of the respective licenses granted to them.

Does STS accept PayPal as a payment method?

PayPal is currently not available as a payment method, but STS offers several widely recognised payment methods such as the following:

  • Debit cards
  • Some e-wallets options are available
  • Bank transfer
  • EcoPayz

Deposits are processed instantly but you can be requested to provide identification documents for verification purposes. Withdrawals can take between 2 to 3 working days if further identification is required in terms of their UK license or Anti-Money Laundering legislation a longer period might be needed before your withdrawal can be approved.

Can I use my mobile app to access STS online?

There is a mobile site but there aren’t any dedicated applications available for Android or iOS operating systems. The site is easy to navigate and offers similar features and functions as on the desktop application. Players can also enjoy in-play betting and the e-sports section. There is not a specific mobile bonus offered but players can access all other promotions and bonuses offered by the operator.

I am new to sports betting, is there any assistance offered by STS?

STS makes an effort to assist newcomers and indeed all customers with information to enable them to enjoy their gambling experience. There is a blog that can be accessed on the website which has previews on leagues and competitions that will assist you when starting with your sports betting. There is also an excellent guide available on basketball betting and the strategy to follow when betting on this popular sport. On the website, statistics can be found that can be of great value, when deciding on your bets. There is also a page dedicated to the Rules of Sports Betting that you can access by clicking on the button on the home page.

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STS Users reviews (3)

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Patrick Joseph mcglynn

Pros

None... Bletchley, queensway coral... Poor customer service..

Cons

Not aloud in shop with a lanyard badge... You have to be masked up.. I'm taking legal vice.. Under the disability act 2010/

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Anonymous User

Pros

The welcome bonus is not the greatest but they have many other amazing promos

Cons

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Anonymous User

Pros

The football payout rate is veery high, i recommend

Cons

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