Available to new players only, must stake 6 qualifying bets, horse racing bets do not qualify, min. stake £10, max. bonus £30, no e-wallets, min. odds 2.00 or 1.40 for combos, begambleaware.org, 18+, Full T&Cs apply.
Nothing excites customers like excellent customer service with quality products. TLCBET, a Philippines based bookmaker and a former Sunderland AFC and Southampton FC sponsors, has mastered the art of great customer service. If you bet on this site, you will attest to this fact. From fast customer support response and multiple communication channels available on gambling sites, there is a growing wave of sports bookies banking on bookmakers customer support to capture client attention.
Communication Channels Available at TLCBET Customer Support
TLCBET customer support is reachable through email, live chat and contact form on the website. You can email queries to [email protected] to get help from the customer support who are more than responsive. The live chat option is the fastest approach to reach customer support. This feature will appear once you click on it and it does not require users to have an account, but you can update personal information for further assistance. They will then put you in a queue for assistance by the next available customer care representative. In a matter of seconds, the customer support will reply to your chat and engage you appropriately.
If you fail to engage the customer care in five minutes, the chat will end to give other customers the opportunity to get assistance. Also, they give you a chance to rate the customer support service when the conversation ends. Additionally, customers can fill the contact form on the website to reach the customer support. This requires a telephone number, full names, email address and the message. Afterwards, the customer support will get back to you through your telephone number or email address.
TLCBET Customer Support – Frequently Asked Questions
Is the customer support available all the time?
Yes, TLCBET customer support is available 24/7 to help customers with any queries. Customers can use the communication channels available on the site to get help. The customer support is accessible through the email address and live chat option all the time so, no need to worry about getting stuck on the site. You will get help with account information, verification, payment and withdrawal issues. TLCBET has trained its customer support professionals to talk to customers professionally, and most of them are well versed about the company. Also, you can lodge complaints with the customer support who will direct you on the appropriate channels to follow. If there is something that TLCBET must be applauded for, it is the fast response of customer support and availability all day and night.
Does the customer support operate only in English?
Unfortunately, the customer support is unavailable in other languages even though TLCBET focuses on the Asian market, which speaks less English. Additionally, the website contents are unavailable in any other language except English so, players should have a basic knowledge of the Queen’s language. The English spoken by the customer support is fluent as the bookmaker has trained their representatives in English communication skills. They know how to address the customers in well-articulated English and exercise patience when delivering service.
Can I contact the customer support through a telephone number?
It is surprising that TLCBET lacks a telephone contact for customers to ask questions in real time. Unfortunately, customers must use other alternative communication channels to communicate to the customer support if they are in the UK and outside the UK. Nevertheless, TLCBET remains a favourite bookmaker of many customers across the world because even without a telephone number to reach customer support, their response time in the email address and live chat is fast.
How does the customer support communicate to me?
Any official communication from customer support is done through the email address and the live chat option available on the site. Accept no any other form of communication from TLCBET except the ones listed above.
If I have a problem with gambling addiction, can I confide with the customer support to get help?
TLCBET are more than willing to help players overcome any problem related to gambling addiction and here is where their customer support is highly effective. If you have a gambling addiction, contact the customer support who will advise on different measures such as self-exclusion, setting the bet limits on your account and account closure. The customer support team at TLCBET have so much information to link you with useful sites. Therefore, TLCBET is an awesome site because it understands the needs of its customers. Any gambling-related problem can be reported to the customer support who will endeavour to help as stated on the website.
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