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  • 4.5/5

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  • 4.6/5

    Expert rating

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Customer Service

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VBET has one of the most comprehensive customer support services among the leading bookmakers. The customer support can be reached in several ways and is available round the clock. This enables customers to get their issues sorted fast so that they can enjoy the services offered by the site. This review gives detailed information on VBET customer support.

Communication Channels Available at VBET Customer Support

The best bookmakers customer support offers round the clock monitoring of the contact lines and responds to customers questions as soon as possible. They also provide a wide range of options that customers can use to access customer service personnel.

VBET is best known for its effective live chat feature on the website. Customer questions are answered within a few seconds to minutes at any time of the day or night. This feature is also present on their mobile app. It is the best method to access the service especially when you need quick answers to urgent matters at hand. The live chat supports several languages that include Turkish, Portuguese, Spanish, English and Russian.

Where you need a detailed response, the email service is usually the best. They can be reached at [email protected] or writing in the contact form provided. Emails are responded within minutes to an hour.

The bookmaker also has a telephone number, but it is not dedicated to UK players as it is an international line. Therefore, it is a less attractive means of contacting them if you are residing in the UK. You can also check their FAQ page for answers to frequently asked questions.

VBET Customer Support – Frequently Asked Questions

A handicap is a headstart given to certain odds as expressed by frames, points sets or goals. The handicap can be negative (-1), zero or positive(+1). In essence, it gives one team a range within which it must win for the bet to win. Handicaps are popular where there is a competition between a very strong and very weak team.

The settlement for all football games is tagged on the 90 minutes of play with additional minutes that the game may have stopped within this time frame. Any extra time and penalty shootings do not count in betting. Therefore, it is only the scores and events such as corners that happen within the time that will count.

If a match is postponed or the official score withheld and the game is not resumed in 24 hours, all the bets on the said match are declared void. When this happens, all the amount you had staked is refunded to your account. If the bet was a part of a system or express bet, the odds reduce to 1.0 and are settled as that.

If the game for which you are betting in play is stopped and not resumed within 24 hours, you get a full refund for the bet. However, if the game is resumed within 24 hours, the bet is settled according to the scores of the latter game.

You need to have a VBET account to access the sports betting on the platform. Registering is as simple as clicking the ‘register’ tab on the top of the website and following the prompts. The whole process should take less than three minutes to complete.

The maximum amount that you can win in 24 hours is £100,000. Any amount above this sum is not paid. If the bet comes with the bonus, the bonus amount is first removed from the payment of the winnings.

You are not allowed to cancel your bet after you have placed it. This is in accordance with the terms and conditions of our engagement. The bet is considered placed when it reflects under ‘My Bets’ section. However, you can cancel a betslip before you place the bet.

User Complaints (0)

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VBET Users reviews (4)

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Pros

the ios app is amazing, great design and easy to place quick bets

Cons

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Pros

Lots of football offers, the acca insurance is what I am in for

Cons

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Pros

High odds, many sports to bet

Cons

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Pros

Sooo many sports to bet on

Cons

but no horse racing though, disapointing

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