20Bet is a newcomer to the industry but is popular among bettors and for good reasons. While the signup offer is less impressive than some established bookmakers, it has a wide-ranging offering, super-competitive odds, amazing bonuses, and top-notch customer care. In this review, we will talk about 20Bet customer support and how good it is.
Communication Channels Available at 20Bet Customer Support
Despite being a relatively new bookmaker,20Bet tries to offer the best customer support to its gamers. The bookmaker’s customer support is exemplary and its team is knowledgeable and always ready to assist gamers. Additionally, its agents are committed to resolving customer queries and complaints about the bookmaker’s products and services in a timely and efficient manner.
Gamers with any questions can first go through the Frequently Asked Questions for answers. Should a bettor need any further assistance, they can contact the support team using:
- Email – [email protected] for customer support and [email protected] for complaints. The support team always tries to resolve queries and complaints within 24 hours.
- Live chat – players who need a quick response to their questions can use the live chat features on the 20Bet website.
20Bet Customer Support – Frequently Asked Questions
Players should note that 20Bet passwords are case sensitive and they will be locked after three consecutive failed log in attempts. If a player gets locked out of their account, they can use the “forgot your password’ link to regain access. If this facility is unsuccessful, bettors can contact the bookmaker’s customer support for help.
Gamers are not allowed to withdraw funds until their account is verified. To verify an account, players are required to send documents to show proof of address and proof of identity. The documents required are a copy of passport or government-issued ID, and a copy of driver’s licence.
To place a bet with the bookmaker, a player needs to first log into their account. Once logged in, a page of the available sports to bet on will be displayed. Here’s how to place a bet at 20Bet:
- Go to the operator’s homepage.
- Click on “More bet types/leagues” to choose your market and league.
- Tap or click on the market or league to add selections to the betslip.
- Once you are done, confirm your bet on the betslip
This could be due to a connection timeout on your device. To resolve the issue, try the following – log out of your 20Bet account. Clear temporary files as well as cache and cookies on your internet browser then log back in and try again. If the problem persists, check that your internet connection is up and running or log in from a different device.
- Sign in to your 20Bet account.
- Click on the “My Account” tab on the top right side of the page.
- Click on the “My Bets” link.
- The new tab will populate the bets which are still to be resulted, while the “Settled Bets” tab populates the settled or resulted bets.
Settlement usually takes less than 30 minutes, however, on some occasions, it may take slightly longer. This could be due to a technical error, loss of feed from 20Bet provider or the bookmaker could be unable to get an official result.
It is prohibited to deposit funds to your account using someone else’s payment method. Deposits can only be made from accounts that are registered in the name of the 20Bet account holder.
To add a payment method to your account, click the “Balance” icon then select a method from “Other methods” and add the required details. You’ll be required to make a deposit after which the new payment method will be added to the My Method list.
Yes. If you’d like to take a break from a specific 20Betproduct, you can restrict yourself under “Block Products” in your account. Once activated, the restrictions can’t be changed or cancelled. However, you’ll be able to access the product again as normal when the restriction period ends.
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