Having Trouble with ComeOn Customer Service? We Can Help!

As of 27th September 2019, ComeOn will stop accepting new players from the UK, deposits from existing players residing in the UK and their accounts will be closed.

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ComeOn has an extensive customer support system. The site offers a variety of services such as sports betting, live betting, live and regular online offerings. It, therefore, has strengthened its customer support from all corners so that the doubts and queries of different types of users can be addressed. To avail these customer support services, you need not be a registered ComeOn platform user. Let’s take a deeper look at ComeOn customer care department.

Communication Channels Available at ComeOn Customer Support

ComeOn customer support primarily comprises assistance in the form of email and live chat. There is no telephone support. To get started with email support, you have to type in your name, email address and email message. Once done, the support team will get back to you at your email address at the earliest. The live chat feature, on the other hand, is a bit more intuitive and swifter.

The live chat option is not available round-the-clock. The live chat doors open at 10 am and close at 9 pm. The actual time period this support feature becomes available to you would vary based on where you’re located. In case the live chat feature is closed when you need it, you can always wait for the option to be available or use the email option instead.

To make sure people do not abuse the live chat tool, ComeOn assumes the likely difficulties its patrons could be encountering and, therefore, presents a brief list of MAQs (most asked questions). These questions are in addition to FAQs, and can be found both in the ‘live chat’ and FAQs tab.

ComeOn Customer Support – Frequently Asked Questions

How can I receive assistance with gambling control?

If you are not sure about your ability to control your gambling indulgences and you believe your gambling tendencies are hurting you financially and also on the health front, you may get in touch with certain independent firms such as gamcare.org.uk and gamblingtherapy.org. These organisations comprise professionally trained experts who shall help you get rid of your gambling addiction or set up a balanced gambling schedule.

What are free bets and how to use them?

A free bet basically lets you bet and keep winnings reduced by the free bet stake’s value. Details relating to these bets can also be found in all of the ComeOn promotions. Free bets could also be offered as ‘welcome offer’ to new customers.

Does ComeOn support mobile gameplay?

Yes, but that’s provided you have a steady Internet connection. The sportsbook can be accessed on mobile wherever you are, whenever you want. You need not download any app as the mobile website already offers a great mobile betting experience. However, if you insist on downloading the ComeOn app, you can do soon on your Android or Apple device.

How secure are ComeOn payments?

ComeOn has top-notch security measures instituted for players’ mental peace. All transactions comprising sensitive data between the bookmaker’s servers and your browser are encrypted using the 256-bit SSL encryption technology. Secure Sockets Layer (SSL) helps protect sensitive data sent and received, which includes card details and personal information. The padlock symbol indicates the web page is secure.

What are the spending limits?

You have the option to set a limit on your spending at ComeOn. Once you do that, the limit comes into force immediately. When you try to make a deposit, the bookmaker goes through your account history so that it could calculate how many net deposits have been made within a specific time interval. Limits on spending can be set for a month, week or even a day. Deposit limits work pretty much on the same lines.