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Customer Service

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Only bets of at least £5 on the odds of 1/2 (1.50) and above (if a combination bet fully loses, the total odds must be more than 1.50). Deposits from Skrill (Moneybookers) do not qualify for the offer. Dafabet will match the first bet of a qualified player up to a maximum of £30 if it does not win, as a free bet. The free bet shall automatically be credited to the accounts of the player within 24 hours after the first bet settlement.

Dafabet is a reputable online betting site that offers its players a great user experience. It is one of those sites that is easy to navigate with its menus well mapped out. The bookmaker is known for a wide selection of sports events and markets, generous bonuses and unbeatable odds. Dafabet also has a customer support team that is quite commendable for their friendliness, patience when dealing with customers, and they are very quick to respond. This Dafabet review will look into their customer support.

Communication Channels Available at Dafabet Customer Support

The customer support team at Dafabet are always on standby to answer to all customers queries. It is for this reason that the bookmaker has set out various communication channels to ensure that customers’ inquiries get the much-needed attention they deserve. Dafabet has also ensured that there are enough customer support agents who are on standby to serve customers. The Dafabet customer care will ensure they answer any questions that customers may have, help solve any complaints that customers may have and advise customers on how to navigate the Dafabet website and the mobile app as well. The support team can be reached through the following channels.

Live Chat

If customers require immediate help, they can contact the customer support team on live chat. The live chat is available 24 hours a day, every day; and there is always an agent available ready to serve you.

Email

If customers have questions about the bookmaker, they can send an email to any one of the email addresses on the main site.

Phone Calls

Customers can call the customer support through the phone numbers provided on the site.

Social Media

Dafabet can still attend to their customers’ queries on social media platforms such as Facebook and Twitter. Customers should feel free to contact Dafabet in any channel of their choice.

Dafabet Customer Support – Frequently Asked Questions

Can I contact Dafabet customer support even when using the mobile app?

Of course, it is possible to contact the customer support team on the Dafabet mobile app. The help section on the app is easy to find, and it can suggest the different channels customers can use to contact the support team. Customers can choose to live chat on the mobile app, call the support team, send them an email, or contact Dafabet on the social media platforms available.

When can I contact the customer support?

Bookmakers’ customer support teams can be contacted at any time throughout the day and those of Dafabet make no exception. They are always available 24/7 to attend to customers. The email option takes a little longer to receive a response, at an estimated time of 2 hours, while the live chat, phone call, and social media platform offer customers prompt response to their queries.

Does the customer support offer assistance in any other language except English?

No. Currently, Dafabet is only available in English and no other language. All support agents only speak English to communicate with the customers. This is the only setback found with the customer support at Dafabet. They only communicate in English. This could be a disadvantage for customers who are not from English speaking countries to express themselves when contacting support agents. We hope in future there will be various languages available on the site and with the customer support team.

However, customers from such countries can try as much as possible to communicate with the support agents in English as the agents are quite patient. They will, therefore, try their best to understand customers and offer the needed guidance.

Is there a toll-free customer support number that I can use?

Yes, there is. All the phone numbers at Dafabet are toll-free numbers; therefore, customers do not get charged for calling the Dafabet agents using the phone numbers provided on the main site. Customers’ calls will receive immediate attention, and their questions will be answered as quickly as possible. The phone support is available 24/7 at no cost at all. There is a phone number that customers from the UK and Ireland can use, and there is a phone number to be used by international customers. Depending on the area a customer is, they can choose the correct phone number to call.

How is the customer service at Dafabet?

Dafabet offers the best customer service to its customers. Their numerous communication channels are a clear indication that Dafabet is always ready to attend to its customers. They understand their customers better, and therefore, give a clear and quick response to their queries. The agents at Dafabet are friendly, patient, and very efficient. All these qualities have helped improve customers’ experience at Dafabet.

User Complaints (0)

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Dafabet Users reviews (1)

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Pros

The mobile app is really good, overall very professional and efficient

Cons

The welcome offer could be better

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Written by:   Terry Riley

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