Communication is an important tool in reaching out to customers. The plot becomes complicated especially when the product is an online service, with little or no business to customer interaction. However, Jetbull customer support models can mitigate these with their innovative media. The ultimate goal is getting the information out to the right people, using the right channels, consuming the least time and improving visibility in the long run.
Communication Channels Available at Jetbull Customer Support
Communication channels at Jetbull are divided into two broad categories; the customised communication and the automated communication. Customised information channel is where the gamer gets immediate feedback on questions asked, while automated channel communication is a general overview of how the system works.
Customised communication channel has the following components:
- Live chat – this is a one-on-one system where a gamer asks a question and a customer support representative answers back immediately.
- Social Media – posts on Facebook, Twitter, Jetbull’s blog and YouTube can help get answers for specific questions. The response rate for this model takes some considerable time but will get deserving answers.
For automated communication channel comprises of the following media:
- The Terms and Conditions – this forms part of most bookmakers customer support. They are mostly technical and operations information. This explains how the bookmaker works; the bonus, offers, rules and regulations guiding the sportsbook.
- The Frequently Asked Questions (FAQs) – these questions are a narrow down of the operationalisation of the bookmaker. They are in a simple question-answer format with information that will help in getting basic operational aspects handled.
Jetbull Customer Support – Frequently Asked Questions
Which circumstances may lead to the closure of the Jetbull account?
Jetbull has the power, without prior notice, to suspend an account. Some of the offences leading to such actions include double registration, double allocation of any sportsbook bonus, failure to submit identification documents and participating in money laundering. Also, betting using a Virtual Private Network in a restricted country can lead to an account suspension.
What will happen if I do not present Identity verification documents are requested?
The verification documents are used to ascertain if the details given and the profile on the account matches. Such scenarios are witnessed if there is a huge sum of money involved, there is a disparity in the information provided at registration or when the bookmaker is carrying out a routine audit of the accounts on Jetbull.
Failure to provide the information might lead to cancellation of deposit or withdrawals services. If the problem escalates, the account may be suspended, and if there is no feedback, the account might be closed down.
Is PayPal one of the payment methods?
Currently, Jetbull does not offer PayPal as a payment method. However, when the two brands formalise their agreements and the option opens up to Jetbull’s customers, the public will be notified appropriately.
Does the Bookmaker have a Cash Out Option?
As at now, Jetbull does not offer the Cash Out option to its customers.
How is the Jetbull’s Sportsbook promotions compared to other sportsbooks?
Jetbull is among the few bookmakers who have a welcome bonus in the United Kingdom; 100% of the first deposit as a bonus, up to £75. They have a friendly and responsive customer service unlike, other bookmakers customer support. Lastly, they have one of the largest collections of sports in bookmaking, with a variety of offers and promotions to match.
Is there a Jetbull mobile application?
The Sportsbook has mobile application compatible with both Android and iOS devices. The application can be found on google play store and the Apple store respectively. All the markets found on the main website are here, so is the live betting portal.
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