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Customer Service

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A Bookmakers Customer support is of crucial importance when betting online. Account holders must be reassured that help is at hand when they encounter a technical problem, have a question or wish to dispute a bet. Apart from the most common means of communication, Sportingbet customer support also consists of an unrivalled FAQ page.

Communication Channels Available at Sportingbet Customer Support

There are a number of ways account holders can communicate with Sportingbet customer care. Available through the ‘Contact Us’ box accessed from their site’s homepage, the first is through Live Chat. To help customer service representatives deal with their issue, customers should be logged into their account and have their ID number ready to confirm their identity. As well as English, the Call Centre employs multi-lingual staff who are able to deal with callers from outside the UK. Apart from Live Chat, customers can also contact the bookmaker by phone. When they click on the box, they will be asked for their native language and this will show them the correct number for their locality. Before phoning, they should ensure they have their username and ID ready.

Calls made from some countries (such as the UK and Canada) are completely free of charge. As phone lines are open 10am-8.30pm GMT, outside these hours customers should fill in their query in the contact form available online specifying the reason for their communication with the firm. They will then be contacted as soon as possible by a customer support representative with a reply.

Sportingbet Customer Support – Frequently Asked Questions

Sometimes when customers have a query, they need a quick answer or simply need to verify something. Before contacting Sportingbet customer support, the bookmaker refers them to the list of Frequently Asked Questions, accessible from the firm’s main site. The sheer number and variety of answers are unparalleled. The Sportingbet FAQ page is extremely easy to navigate. On the left-hand side are a number of categories including Account, Registration, Payment Methods, Payments and Sports. Some of these categories are further broken down into more specific areas. For example, the Sports category is sub-divided into: Mobile Sports betting, Sports betting, live betting and betting rules. Once customers click on the category, a number of commonly-asked questions appear in the middle of the screen. When they click on the question, the answer appears on the right.

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Sportingbet Users reviews (2)

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Pros

one of the best bookies when it comes to bonuses and offers

Cons

website needs improving design wise

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Pros

The statistics that are visible when live betting are really helpful.

Cons

The wagering could be a bit lower

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